Staff
Joshua Kern
Audi Service Consultant
Chris Leitz
BMW Service Advisor
Almin Ališa
Sales Consultant
James Taylor
New Car Manager
Stephen Hlavka
Finance Manager
Sam Castelli
Sales Consultant
Demetrius Johnson
Sales
Jared Gafjken
Service Advisor
Aaron Bianchi
Sales Consultant
Geoff Buchholz
Sales Consultant
Paul Betcher
Sales Consultant
Dennis Thompson
Service Advisor
Wendy Permann
Sales Advisor
Terry Rippentrop
Sales Manager
Shantelle Hagfors
Administration
Mark Schmidt
Parts Manager
Payton Mansager
Sales Advisor
Megan Gergen
Internet Sales Consultant
Nicole Haverly
Sales Consultant
Brayan Zapata
Sales Consultant
Derik Skogen
Car Buyer
Joshua Kern
Audi Service Consultant
Jul 22, 2021
This is the only place I’ll ever bring my Q7. The people...
This is the only place I’ll ever bring my Q7. The people that work in service are the best in the area. I drive over an hour and past two other dealers to get to this one - that’s how good they are. And I’ve never felt line I’ve been taken advantage of when it comes to the cost. The only negative I can think of is that if something needs to be done that takes more than a day, my wife doesn’t want to let me take back the loaner cars they give me because they’re always the new/fancy ones!
Jul 22, 2021
Great service!! Got in early for our appointment. Work...
Great service!! Got in early for our appointment. Work done fast and efficiently. Service was excellent and we will definitely be back again for service
Jul 22, 2021
Excellent customer service! Joshua was a pleasure to...
Excellent customer service! Joshua was a pleasure to work with and always kept me up to date on the status of my car. We will definitely be back!
Jul 21, 2021
Fast, on time service, completed slightly ahead of...
Fast, on time service, completed slightly ahead of anticipated time. Value added spot safety check and car wash. Pleasant, attentive staff. Clean, comfortable waiting area.
Jul 21, 2021
Excellent customer service by Joshua and the staff at...
Excellent customer service by Joshua and the staff at Park Place. Price of repair seems unreasonable but we understand that the price of parts is not set by the local dealership.
Chris Leitz
BMW Service Advisor
Jul 23, 2021
Work was done promptly and well. Appreciate the...
Work was done promptly and well. Appreciate the complimentary shuttle and video clips of the work required and findings. Minor confusion over scheduling time for shuttle pick up was a minor inconvenience
Jul 23, 2021
Worked with Chris Lietz he made it easy and...
Worked with Chris Lietz he made it easy and understandable and was always and ver professional, highly recommended. Will definitely be bring all my cars here
Jul 22, 2021
Great service!! Got in early for our appointment. Work...
Great service!! Got in early for our appointment. Work done fast and efficiently. Service was excellent and we will definitely be back again for service
Jul 22, 2021
Cost more than expected but, the service was exceptional...
Cost more than expected but, the service was exceptional and, my driver that took me home and picked my up was so friendly and kind. My car computer was updated and I love it. Thank you.
Jul 21, 2021
Fast, on time service, completed slightly ahead of...
Fast, on time service, completed slightly ahead of anticipated time. Value added spot safety check and car wash. Pleasant, attentive staff. Clean, comfortable waiting area.
Almin Ališa
Sales Consultant
Jul 23, 2021
Excellent service provided by Almin Alisa. Always...
Excellent service provided by Almin Alisa. Always available to answer all questions at all time. Definitely i recommend this dealer. Love my Audi, it is perfect.
Jul 02, 2021
From the very first call to driving off in our new car....
From the very first call to driving off in our new car. Very happy! All calls returned and all questions answered.
Jun 14, 2021
Great dealer,clean,professional. Knowledgeable knows all...
Great dealer,clean,professional. Knowledgeable knows all areas of the car. Prepared well! Satisfied. Was ready to make me happy and get me the best deal!
Jun 03, 2021
Great dealership and had an amazing Salesman Almin that...
Great dealership and had an amazing Salesman Almin that made the purchase a breeze! Was shopping for a brand new car and the X3 M40i caught my eye, once I spoke with James and Almin it confirmed that is what I wanted. Park Place made it happen and gave me a great trade in Value for my vehicle, which made the decision a no brainer. I would highly recommend working with Almin because he will go above and beyond to make sure you are happy with the purchase!
May 08, 2021
Very quickly found problem and solved, very good job...
Very quickly found problem and solved, very good job done, people are very kind I am very pleased with everything. Thank you for your kindness and good service.
James Taylor
New Car Manager
Jul 15, 2021
Very professional. Customer centric. Honest and fair with...
Very professional. Customer centric. Honest and fair with strong integrity demonstrated through the process. A pleasurable car buying experience. Even with a couple of curveballs during the process Wendy and James demonstrated extreme professionalism and win/win approach.
Jul 12, 2021
We live in Minneapolis. We took our VW car to the...
We live in Minneapolis. We took our VW car to the Burnsville VW dealer and explained all the issues with it. They didn’t fix anything and car was still not driveable. My parents live in Rochester, MN & we have previously in years taken our VW to Luther Park Place for maintenance. I would rather drive 90 miles to Rochester for proper service than go anywhere else. When I called Luther, Jared was person I worked with. I explained all that happened and problems with car, it is still not ok and not fixed. I showed him the two separate bills from Burnsville guys who completely failed at any fixing. Jared took care of everything. He kept me updated and called each time the techs found a new important problem to fix in car. They missed NOTHING and fixed EVERYTHING. My 2010 VW is driving like brand new! I will always return to Luther no matter how far I have to drive ti get there. Absolutely worth it. Thank you Lither for all the work and care. I feel safe and secure driving and that is huge!
Jul 12, 2021
Second car I’ve purchased from Park Place Motors. Fair...
Second car I’ve purchased from Park Place Motors. Fair prices. And second car I’ve purchased from Park Place Motors. Fair prices. More words…
Jun 24, 2021
Josh in Audi service is superb at his position. My car is...
Josh in Audi service is superb at his position. My car is serviced well and returned to me newly washed. A first-rate service at your dealership.
Jun 17, 2021
Very happy with the purchasing process and the customer...
Very happy with the purchasing process and the customer service I received! Working with Wendy and James was great, would definitely recommend to anyone looking for a good buying experience.
Stephen Hlavka
Finance Manager
Jul 20, 2021
Staff was prompt with my online request to see a vehicle....
Staff was prompt with my online request to see a vehicle. The next day I was able to drive it home. They were efficient, friendly, and walked me through the steps of purchasing.
Jul 17, 2021
Paul Betcher from the dealership was fantastic. We...
Paul Betcher from the dealership was fantastic. We conducted the entire transaction 1400 miles apart and he made it the best buying experience I've ever had!
Jul 16, 2021
Geoff was very friendly and extremely helpful and kind....
Geoff was very friendly and extremely helpful and kind. The car was very well prepared fir or visit and test drive which was great! Steve in finance was awesome too.
Jul 15, 2021
Fair offer, timely responses, excellent customer service,...
Fair offer, timely responses, excellent customer service, no pressure tactics. I had a great experience, even during the post pandemic era with limited car inventory.
Jul 14, 2021
Easy arrival process and on time. Shuttle to and from...
Easy arrival process and on time. Shuttle to and from medical center was appreciated. Slight delay to pickup car due to hand washing ( machine down).
Sam Castelli
Sales Consultant
Jul 10, 2021
I worked with Sam who was very responsive and a pleasure...
I worked with Sam who was very responsive and a pleasure to work with. Picking up my new car was easy and efficient and the entire team including Sam were friendly and followed up after leaving with the car to make sure everything was ok
Jul 08, 2021
Very helpful and they were constantly attentive. They...
Very helpful and they were constantly attentive. They worked through when the car we initially selected wasn’t available and they went above and beyond
Jun 26, 2021
Great customer service. Very friendly staff. Highly...
Great customer service. Very friendly staff. Highly recommended. Very knowledgeable.
Jun 19, 2021
VW dealer is the best, they welcome me and ask me, how we...
VW dealer is the best, they welcome me and ask me, how we help you?,then told them my needs and gave them my key .
Jun 17, 2021
So much fun to be comfortable asking questions of Sam...
So much fun to be comfortable asking questions of Sam about the car we were interested in purchasing! He was very knowledgeable and friendly! The dealership was clean and quiet. Many employees were working with other customers at their own desks and curtained off from others for privacy. Thank you for good service and attention to individual needs.
Demetrius Johnson
Sales
Jul 02, 2021
EasyFastNo pressureRelaxed Would buy from Luther...
Easy Fast No pressure Relaxed Would buy from Luther again No issues through the process Listened to what/why I was there No hassle No complications
Jun 24, 2021
Josh in Audi service is superb at his position. My car is...
Josh in Audi service is superb at his position. My car is serviced well and returned to me newly washed. A first-rate service at your dealership.
Jun 24, 2021
The staff were very friendly and helpful. The buying...
The staff were very friendly and helpful. The buying process was somewhat slow.
Jun 11, 2021
Very friendly and courteous staff. Highly recommended 👌....
Very friendly and courteous staff. Highly recommended 👌. They made us feel welcome and were helping us in every aspect of buying. One of the best dealership in Town for BMW and VW vehicles.
Jun 08, 2021
Long waits. Cars were not cleaned beforehand. Detailing...
Long waits. Cars were not cleaned beforehand. Detailing after the contracts were signed took almost 2 hours. Did not feel like my sale was wanted.
Jared Gafjken
Service Advisor
Jul 22, 2021
Great service!! Got in early for our appointment. Work...
Great service!! Got in early for our appointment. Work done fast and efficiently. Service was excellent and we will definitely be back again for service
Jul 22, 2021
Good service,friendly professional staff.The have a...
Good service,friendly professional staff.The have a shuttle service to get you to your destination which helps while car is being repaired They make it easy.
Jul 21, 2021
Fast, on time service, completed slightly ahead of...
Fast, on time service, completed slightly ahead of anticipated time. Value added spot safety check and car wash. Pleasant, attentive staff. Clean, comfortable waiting area.
Jul 19, 2021
I hate this feature. I do not want to write 25 words and...
I hate this feature. I do not want to write 25 words and consider it an imposition. I complete the survey and that should be enough for you. Since I have completed so many surveys and have to complete this portion I will not answer any more surveys. Period
Jul 14, 2021
Park Place Service Center staff is courteous,...
Park Place Service Center staff is courteous, professional and proficient. The work on our vehicle has always been high quality and completed on time as promised.
Aaron Bianchi
Sales Consultant
Jul 22, 2021
Everything came together on July 17th. I knew what I...
Everything came together on July 17th. I knew what I needed to drive and since it was my wife's birthday we wanted to get the party started. Aaron was very easy to talk to and Lisa made it all happen. Quick and easy. Peace.
Jul 20, 2021
Staff was prompt with my online request to see a vehicle....
Staff was prompt with my online request to see a vehicle. The next day I was able to drive it home. They were efficient, friendly, and walked me through the steps of purchasing.
Jul 15, 2021
Very professional. Customer centric. Honest and fair with...
Very professional. Customer centric. Honest and fair with strong integrity demonstrated through the process. A pleasurable car buying experience. Even with a couple of curveballs during the process Wendy and James demonstrated extreme professionalism and win/win approach.
Jul 12, 2021
Second car I’ve purchased from Park Place Motors. Fair...
Second car I’ve purchased from Park Place Motors. Fair prices. And second car I’ve purchased from Park Place Motors. Fair prices. More words…
Jul 09, 2021
Honest and caring staff. I felt so good about my...
Honest and caring staff. I felt so good about my conversation with them, I bought a car sight unseen. They exceeded expectations. Thank you Brad. My daughter loves her first car!
Geoff Buchholz
Sales Consultant
Jul 16, 2021
Geoff was very friendly and extremely helpful and kind....
Geoff was very friendly and extremely helpful and kind. The car was very well prepared fir or visit and test drive which was great! Steve in finance was awesome too.
Jul 15, 2021
Geoff was great to work with. The car took a bit too long...
Geoff was great to work with. The car took a bit too long to be prepped. All in all, we are very happy with our purchase.
Jul 08, 2021
Geoff was a pleasure to work with. Always kept me up to...
Geoff was a pleasure to work with. Always kept me up to date since I live out of state. Also appreciated his communication through text since it can be hard for me to jump on a quick call during the day.
Jun 26, 2021
Great customer service. Very friendly staff. Highly...
Great customer service. Very friendly staff. Highly recommended. Very knowledgeable.
Jun 18, 2021
Honest and informative. Geoff was kind and very helpful...
Honest and informative. Geoff was kind and very helpful with all of our questions. We were very pleased with the entire process. We love our new-to-us used car. I would highly recommend PPM.
Paul Betcher
Sales Consultant
Jul 17, 2021
Paul Betcher from the dealership was fantastic. We...
Paul Betcher from the dealership was fantastic. We conducted the entire transaction 1400 miles apart and he made it the best buying experience I've ever had!
Jul 15, 2021
Fair offer, timely responses, excellent customer service,...
Fair offer, timely responses, excellent customer service, no pressure tactics. I had a great experience, even during the post pandemic era with limited car inventory.
Jul 10, 2021
Paul was great to work with! He was extremely patient and...
Paul was great to work with! He was extremely patient and showed us all our options. He was knowledgeable and understood our needs. I would definitely recommend working with him at Park Place. Finance manager Steve was great as well.
Jul 02, 2021
Great place, nice people to work with. Paul, did great!...
Great place, nice people to work with. Paul, did great! Easy and fast transaction. I hope to come back in the future.Thank you guys.
Jul 02, 2021
Communication was fair....better detail on paint issue do...
Communication was fair....better detail on paint issue do not take place. I would have expected the car to have been washed, since I had a specific date/time scheduled.
Dennis Thompson
Service Advisor
Jul 22, 2021
Ever since my father first bought a new Passat Estate...
Ever since my father first bought a new Passat Estate from here in 1999, my family has had nothing but exemplary service and friendliness from the employees, continuing to this day.
Jul 22, 2021
Great service!! Got in early for our appointment. Work...
Great service!! Got in early for our appointment. Work done fast and efficiently. Service was excellent and we will definitely be back again for service
Jul 22, 2021
Good service,friendly professional staff.The have a...
Good service,friendly professional staff.The have a shuttle service to get you to your destination which helps while car is being repaired They make it easy.
Jul 21, 2021
Fast, on time service, completed slightly ahead of...
Fast, on time service, completed slightly ahead of anticipated time. Value added spot safety check and car wash. Pleasant, attentive staff. Clean, comfortable waiting area.
Jul 18, 2021
Good service, finished in a timely matter, friendly.Wish...
Good service, finished in a timely matter, friendly.Wish they hadn’t washed my car with the window down. The inch of water on the floor was disappointing. Thank God for Weather Tech.
Wendy Permann
Sales Advisor
Jul 16, 2021
They were timely and treated me very well. Great job....
They were timely and treated me very well. Great job. Before I took my car home, James had already noticed some spots that he wanted taken care of. I didn't see them, but he sure did.
Jul 15, 2021
Very professional. Customer centric. Honest and fair with...
Very professional. Customer centric. Honest and fair with strong integrity demonstrated through the process. A pleasurable car buying experience. Even with a couple of curveballs during the process Wendy and James demonstrated extreme professionalism and win/win approach.
Jul 14, 2021
Good sales and finance staff. Great deals - 8% lower than...
Good sales and finance staff. Great deals - 8% lower than Twin Cities. Trade offer twice as good. Great car nicely prepped. No pressure. Written offers.
Jun 24, 2021
Excellent staff.They worked hard to get a deal that...
Excellent staff. They worked hard to get a deal that worked and are very respectful.
Jun 23, 2021
Really enjoyed how willing they were to find me a car and...
Really enjoyed how willing they were to find me a car and accomdate me
Terry Rippentrop
Sales Manager
Jul 12, 2021
We live in Minneapolis. We took our VW car to the...
We live in Minneapolis. We took our VW car to the Burnsville VW dealer and explained all the issues with it. They didn’t fix anything and car was still not driveable. My parents live in Rochester, MN & we have previously in years taken our VW to Luther Park Place for maintenance. I would rather drive 90 miles to Rochester for proper service than go anywhere else. When I called Luther, Jared was person I worked with. I explained all that happened and problems with car, it is still not ok and not fixed. I showed him the two separate bills from Burnsville guys who completely failed at any fixing. Jared took care of everything. He kept me updated and called each time the techs found a new important problem to fix in car. They missed NOTHING and fixed EVERYTHING. My 2010 VW is driving like brand new! I will always return to Luther no matter how far I have to drive ti get there. Absolutely worth it. Thank you Lither for all the work and care. I feel safe and secure driving and that is huge!
Jun 03, 2021
Great dealership and had an amazing Salesman Almin that...
Great dealership and had an amazing Salesman Almin that made the purchase a breeze! Was shopping for a brand new car and the X3 M40i caught my eye, once I spoke with James and Almin it confirmed that is what I wanted. Park Place made it happen and gave me a great trade in Value for my vehicle, which made the decision a no brainer. I would highly recommend working with Almin because he will go above and beyond to make sure you are happy with the purchase!
Jun 03, 2021
Aaron was great to work with. His laugh was contagious. I...
Aaron was great to work with. His laugh was contagious. I didn’t feel pressured to buy anything, and they were more than fair in my trades.
Jun 02, 2021
Josh Kearn and Chris Leitz always get me in and out in an...
Josh Kearn and Chris Leitz always get me in and out in an efficient way every time. My car is fixed right the first time, and flexible timing let’s me pick up my car when I’m available.
May 27, 2021
Great team of individuals working here! DJ has amazing...
Great team of individuals working here! DJ has amazing customer service and I will be recommending him to my circle for all of their vehicle needs!
Shantelle Hagfors
Administration
Jul 12, 2021
We live in Minneapolis. We took our VW car to the...
We live in Minneapolis. We took our VW car to the Burnsville VW dealer and explained all the issues with it. They didn’t fix anything and car was still not driveable. My parents live in Rochester, MN & we have previously in years taken our VW to Luther Park Place for maintenance. I would rather drive 90 miles to Rochester for proper service than go anywhere else. When I called Luther, Jared was person I worked with. I explained all that happened and problems with car, it is still not ok and not fixed. I showed him the two separate bills from Burnsville guys who completely failed at any fixing. Jared took care of everything. He kept me updated and called each time the techs found a new important problem to fix in car. They missed NOTHING and fixed EVERYTHING. My 2010 VW is driving like brand new! I will always return to Luther no matter how far I have to drive ti get there. Absolutely worth it. Thank you Lither for all the work and care. I feel safe and secure driving and that is huge!
Jun 24, 2021
Excellent staff.They worked hard to get a deal that...
Excellent staff. They worked hard to get a deal that worked and are very respectful.
Jun 22, 2021
Clean, pleasant, gave me a loaner to drive since had to...
Clean, pleasant, gave me a loaner to drive since had to order part. Kept me informed about progress. Only wish it would have been under my warranty
Jun 02, 2021
Josh Kearn and Chris Leitz always get me in and out in an...
Josh Kearn and Chris Leitz always get me in and out in an efficient way every time. My car is fixed right the first time, and flexible timing let’s me pick up my car when I’m available.
May 08, 2021
Fast and nice service, Customer representant friendly and...
Fast and nice service, Customer representant friendly and excellent, overall very satisfied, my next appointment will be six months from now and hope will be the same, thanks.
Mark Schmidt
Parts Manager
Jul 12, 2021
We live in Minneapolis. We took our VW car to the...
We live in Minneapolis. We took our VW car to the Burnsville VW dealer and explained all the issues with it. They didn’t fix anything and car was still not driveable. My parents live in Rochester, MN & we have previously in years taken our VW to Luther Park Place for maintenance. I would rather drive 90 miles to Rochester for proper service than go anywhere else. When I called Luther, Jared was person I worked with. I explained all that happened and problems with car, it is still not ok and not fixed. I showed him the two separate bills from Burnsville guys who completely failed at any fixing. Jared took care of everything. He kept me updated and called each time the techs found a new important problem to fix in car. They missed NOTHING and fixed EVERYTHING. My 2010 VW is driving like brand new! I will always return to Luther no matter how far I have to drive ti get there. Absolutely worth it. Thank you Lither for all the work and care. I feel safe and secure driving and that is huge!
Jun 28, 2021
I can always count on their Professional and trustworthy...
I can always count on their Professional and trustworthy service.
Jun 02, 2021
Josh Kearn and Chris Leitz always get me in and out in an...
Josh Kearn and Chris Leitz always get me in and out in an efficient way every time. My car is fixed right the first time, and flexible timing let’s me pick up my car when I’m available.
May 27, 2021
I had a very pleasant experience dealing with Joshua in...
I had a very pleasant experience dealing with Joshua in service. everyone wore a mask and kept their space. The work was done quickly and right.
Apr 09, 2021
Very happy with our experience and our sales man Paul....
Very happy with our experience and our sales man Paul. Paul was fantastic and knowledgeable!!! He went above and beyond to help with financing! So happy!
Payton Mansager
Sales Advisor
Jul 10, 2021
I worked with Sam who was very responsive and a pleasure...
I worked with Sam who was very responsive and a pleasure to work with. Picking up my new car was easy and efficient and the entire team including Sam were friendly and followed up after leaving with the car to make sure everything was ok
May 14, 2021
They are great, up to date with new technologies! Like...
They are great, up to date with new technologies! Like sending an awesome video from the mechanic!! It was so nice! They're the best bmw dealership, and mechanics!
Apr 29, 2021
I had a lot of help from Payton with my search for a...
I had a lot of help from Payton with my search for a specific vehicle. He was very helpful and took care of me well. The price was ok but I actually got better offers elsewhere but could not buy there.
Apr 19, 2021
Found a nice BMW 435i online, I stay in Dallas Tx, so I...
Found a nice BMW 435i online, I stay in Dallas Tx, so I did everything online, the process was fast and easy, I even had the vehicle delivered to me.
Apr 06, 2021
We thoroughly enjoyed our experience of ordering a new...
We thoroughly enjoyed our experience of ordering a new BMW with Payton's help. When we picked up the car, we got to meet James and Stephen, which was equally pleasant. Top notch, professional staff and very friendly!!
Megan Gergen
Internet Sales Consultant
Oct 27, 2020
The BMW was a stretch for me and Wendy was patient and...
The BMW was a stretch for me and Wendy was patient and helpful. They worked through a couple issues and I'm very happy with the X3.
Aug 13, 2020
The best place I ever bought a vehicle from! Salesman &...
The best place I ever bought a vehicle from! Salesman & finance manager explained everything with detail & precision. Everyone was great! I would definitely buy from here again!
May 23, 2020
Very Poor Experience
My initial interaction was with Ms. Megan Gergen when she contacted me to discuss the vehicle after my inquiry from the “chat” option on your website. During our conversation, I requested a list of information regarding the vehicle. While she agreed to provide me with this information, Ms. Gergen actually never got back to me or provided me with any update. Upon arriving at the dealership, we were “welcomed” by the front desk staff, who appeared more interested with the conversation she was having with another staff rather than helping a customer. We waited over 20 minutes for Alain's (sales consultant) appearance and during this time, the welcome personnel failed to offer any sort of refreshment to ease this waiting time. Considering this is not my first luxury vehicle purchase and having visited luxury dealerships multiple times, I can safely say that offering refreshments is a standard gesture for clients. Mr. Alisa welcomed and walked us out of the building. At first he appeared friendly, however, as our interaction progressed the quality of his customer service declined dramatically. To begin, instead of walking us to the vehicle, he stopped at the front door of the building, handed me the key, and stated something along the lines of, “Here’s the key, get comfortable and adjust the seat. I’ll meet you there”. During our test drive, I had several questions for him, none of which he was able to answer, but continued to just say that “Volvos are great cars and well made”. Mr. Alisa had zero knowledge on how to operate the Volvo, the very car he is trying to sell me. I understand the vehicle is in a BMW dealership, however, a salesperson who is dealing with a client who is about to spend greater than $40,000.00 on a vehicle should be knowledgeable of the product regardless of the brand. After the completion of our test drive, we parked the vehicle and Mr. Alisa exited the vehicle and said he would be back. We waited in the car for about 10-15 minutes. He came back with the window sticker of the vehicle and handed it to me and again left. At this point, I am baffled by his unacceptable behavior towards my friend and I. He then left us in the vehicle for about 20 minutes so that we can have our chance to “play” in the car. He then returned and asked us to come inside so he can give us his business card along with a copy of the window sticker. Some days after the test drive, I called Mr. Alisa to discuss the terms of the vehicle and in this conversation, I confronted him about his poor behavior. His response was that the dealership is encouraging its staff to minimize speaking with clients due to COVID-19. I understand these are unprecedented times, however, clients do not deserve to receive mediocre customer service due to these catastrophic events. Further, Mr. Alisa’s demeanor did not stop at the dealership, it continued during our conversation over the telephone. When I asked him if he had information regarding some of the repairs performed in the vehicle, his response was, “Well you can call Borton Volvo, or I guess I can”. As a sales person, Mr. Alisa should have recognized it is his responsibility to go above and beyond to gather that data, not the client. After all of this, Mr. Alisa never apologized for his actions and failed to recognize his ability to create a respectful rapport with me. I left the dealership with a heavy feeling of angst and felt racially profiled. All 3 of the staff members I interacted with were disinterested in my presence as a client and showed no interest in my business. The customer service experience at the dealership is quite repulsive, specially for selling a line of luxury vehicles. It would be in Park Place's best interest to evaluate their current process and perhaps educate the staff on proper procedures to execute appropriate customer service. As I mentioned to Mr. Alisa, it makes a great difference to feel valued as a client and receive good customer service and attention regardless of whatever contrary reason one may have.
Jul 03, 2019
Such a great place to buy from!!
Megan Gergan was very knowledgeable and was great on helping with what ever questions I had! I would recommend Megan to anybody!! Great Job Megan Gergen!!
Mar 07, 2019
Great
It was good once somebody finally called me back . My time is important to I expect to have my call returned the same day not two days later
Nicole Haverly
Sales Consultant
Jul 01, 2021
We've looked at cars on a day where it was pouring rain....
We've looked at cars on a day where it was pouring rain. It would have been beneficial if you had a covered area such as a carport or large space with a roof that we can look over cars. When we left the dealership with our car we noticed damage on there the next day that we could not see the day we purchased it. Also the sales person that we were working with and communicating with for a week via a text message(Brian) was a no-show even though he knew we were coming. He actually called and spoke with me that morning and asked what time we were coming With our Drive being an hour and a half to get to your dealership , it was frustrating that Brian was not available. Fortunately Nicole who helped us was available. And she spent a lot of time making sure that we got a card at fit my wife's very specific needs. It would definitely recommend Nicole for her attentiveness ,kindness and patience . The car buying process is very detailed-oriented and difficult for my wife and Nicole made the whole process very tolerable
Jun 29, 2021
Professional, friendly, informative, courteous and...
Professional, friendly, informative, courteous and listened to my needs and wants
Jun 25, 2021
Excellent very knowledgeable salesman/sales manager,...
Excellent very knowledgeable salesman/sales manager, James Taylor. Excellent finance manager who made it easy.
Jun 11, 2021
Very clean, nice personable people. It was a drive for...
Very clean, nice personable people. It was a drive for me as I live in Bloomington. Nicole was spot on. I had flagged many Sante Fe Limited cars throughout MN. Nicole was the first one to reach out. I called her a bunch of times. It was clear that she wanted to make sure I was informed about all opens on this car.
Jun 08, 2021
Nicole is a great addition to the sales team!...
Nicole is a great addition to the sales team! Professional and friendly and knows her stuff. We’ll be asking for her when it’s time to buy another Audi 😀
Brayan Zapata
Sales Consultant
Jul 01, 2021
We've looked at cars on a day where it was pouring rain....
We've looked at cars on a day where it was pouring rain. It would have been beneficial if you had a covered area such as a carport or large space with a roof that we can look over cars. When we left the dealership with our car we noticed damage on there the next day that we could not see the day we purchased it. Also the sales person that we were working with and communicating with for a week via a text message(Brian) was a no-show even though he knew we were coming. He actually called and spoke with me that morning and asked what time we were coming With our Drive being an hour and a half to get to your dealership , it was frustrating that Brian was not available. Fortunately Nicole who helped us was available. And she spent a lot of time making sure that we got a card at fit my wife's very specific needs. It would definitely recommend Nicole for her attentiveness ,kindness and patience . The car buying process is very detailed-oriented and difficult for my wife and Nicole made the whole process very tolerable
Jun 29, 2021
Low pressure, easy to work with, knowledgeable, and...
Low pressure, easy to work with, knowledgeable, and efficient. Great buying experience. Incredibly pleased with the car as well as the inspection. Happy we didn't have to deal with it.
Jun 22, 2021
Easy to purchase online, they held the car for me...
Easy to purchase online, they held the car for me overnight and came to take delivery the next day.
Jun 15, 2021
Easy and non stressful new car buying experience. I was...
Easy and non stressful new car buying experience. I was treated respectfully and all my questions were answered fully. Brad Johnson, the general manager was involved in the transaction we worked out a deal that was equitable for both me and the dealership. I can't say enough good things about the Luther Auto Group dealerships. This was an in-person experience so the Covid protocals were not needed.
May 11, 2021
Luther Park Place Motor Cars provide an excellent used...
Luther Park Place Motor Cars provide an excellent used car buying experience. Extremely courteous and professional. Best used car buying experience to date. No pressure to buy service contract or extended warranty.
Derik Skogen
Car Buyer
Feb 03, 2021
Joe Borchardt was a pleasure to deal with. Finance and...
Joe Borchardt was a pleasure to deal with. Finance and closing wasn’t as good as we had hoped. The detailing of the vehicle was not as thorough as I had expected as well.
Oct 14, 2020
They were amazing to work with! We live 2 hours away and...
They were amazing to work with! We live 2 hours away and will always come here now for our future vehicles. They are the best!
Nov 20, 2017
A professional and personal experience
Almin and Derek as well as Brad Johnson the general manager we’re very professional in their interactions and yet offered a personal touch as well. I was able to learn much about the vehicle I was purchasing and really appreciated that information. I expect that kind of personal touch will continue when I return to Park Place motors for my vehicle needs.
