Staff
Joshua Kern
Audi Service Consultant
Chris Leitz
BMW Service Advisor
Almin Ališa
Sales Consultant
James Taylor
New Car Manager
Stephen Hlavka
Finance Manager
Sam Castelli
Sales Consultant
Demetrius Johnson
Sales
Jared Gafjken
Service Advisor
Aaron Bianchi
Sales Consultant
Geoff Buchholz
Sales Consultant
Dennis Thompson
Service Advisor
Paul Betcher
Sales Consultant
Wendy Permann
Portfolio Manager & Sales
Terry Rippentrop
Sales Manager
Shantelle Hagfors
Administration
Mark Schmidt
Parts Manager
Payton Mansager
Sales Advisor
Nicole Haverly
Sales Consultant
Megan Gergen
Internet Sales Consultant
Brayan Zapata
Sales Consultant
Derik Skogen
Car Buyer
Joshua Kern
Audi Service Consultant
Aug 09, 2021
We went in to find a good used car for our son. A first...
We went in to find a good used car for our son. A first time driver. We found a car and test drove it and liked it but it had a few problems. The staff did a great job checking out the problems and fixing it to our satisfaction.
Aug 04, 2021
Always can count on Josh and his crew to keep my Audi...
Always can count on Josh and his crew to keep my Audi running splendidly. I had a hiccup with a fuel pump replacement and Josh’s team took care of it.
Aug 03, 2021
Excellent interaction with Joshua. Great service,...
Excellent interaction with Joshua. Great service, excellent counsel. Assisted me after the service in trouble shooting an issue to not require a visit. Quick work, completed quickly.
Aug 02, 2021
Prices were high for the service and parts compared to...
Prices were high for the service and parts compared to others. Other than that service was good and people friendly. Shuttle service was excellent. Thanks.
Jul 31, 2021
Service department is world class. Jared and Dennis...
Service department is world class. Jared and Dennis always take great care of me. I like that I can view and pay my bill online when they send it to me via email.
Chris Leitz
BMW Service Advisor
Aug 19, 2021
Good customer service throughout the company.Shuttle...
Good customer service throughout the company. Shuttle driver (woman) was enjoyable and reliable. Would like BMW to have more manual transmission (stick shift) cars available to purchase.
Aug 18, 2021
A no-pressure, all-helpful process for finding and...
A no-pressure, all-helpful process for finding and getting in the car that’s right for you. Buying a car is a breeze, and owning it is a joy - because they made sure it’s a perfect fit, and have - or will get - the car you want.
Aug 11, 2021
From start to finish Chris was professional, friendly,...
From start to finish Chris was professional, friendly, and efficient! I’m new to the State and it was a nice feeling to be taken care of. Thank you!
Aug 11, 2021
The dealership is always very attentive and friendly when...
The dealership is always very attentive and friendly when I have to bring my vehicle for service. I really appreciate the thoroughness and care the technicians and management give to make my experience great.
Aug 09, 2021
We went in to find a good used car for our son. A first...
We went in to find a good used car for our son. A first time driver. We found a car and test drove it and liked it but it had a few problems. The staff did a great job checking out the problems and fixing it to our satisfaction.
Almin Ališa
Sales Consultant
Oct 16, 2021
Excellent service, prompt and courteous. Appreciate...
Excellent service, prompt and courteous. Appreciate flexibility in scheduling and shuttle service. Highly recommend this dealership,
Sep 22, 2021
I dealt with Almin Alisa, and he was great, helpful and...
I dealt with Almin Alisa, and he was great, helpful and very resourceful! Helped me with getting the car I wanted/needed.
Sep 15, 2021
Everyone was so nice and were very helpful with the whole...
Everyone was so nice and were very helpful with the whole process. I would recommend purchasing your vehicle from park place motors
Sep 10, 2021
Almin was great to work with. He helped find the right...
Almin was great to work with. He helped find the right car for me and I couldn't be happier with my choice. Great customer service from Almin and other staff at Park Place! This is the third car my family has purchased from Almin and it isn't without reason. Thank you!
Jul 31, 2021
Best experience, I absolutely love my Buick Encore....
Best experience, I absolutely love my Buick Encore. Thanks to Almin & Terry, they were professional, thorough & fun and made it easy. Also want to thank Megan Gergen who sent me an email to make me aware of this special car.. Couldn’t be happier, thanks so much. Would definitely recommend this dealership to everyone.💖🎉
James Taylor
New Car Manager
Oct 12, 2021
Quick to understand the needs of the customer. Friendly...
Quick to understand the needs of the customer. Friendly discussion while buying the car. Great experience.
Sep 25, 2021
Friendly and knowledgeable sales people. Clean facility....
Friendly and knowledgeable sales people. Clean facility. Followed up with us throughout the process at the dealership and at home.
Aug 03, 2021
They are pleasure to do business with! I found them to...
They are pleasure to do business with! I found them to be very trustworthy, and they made us feel welcomed. I would highly recommend them!!
Jul 21, 2021
I feel that the follow up and communication was poor....
I feel that the follow up and communication was poor. James was slow to respond at times. Aaron was excellent . We have spent probably more than $500K with this dealership over the years and even when I met the general manager he barely gave us the time of day. Compared to the BMW dealership I visited in Bloomington last fall your dealership is falling way behind in service, promptness and facilities
Jul 15, 2021
Very professional. Customer centric. Honest and fair with...
Very professional. Customer centric. Honest and fair with strong integrity demonstrated through the process. A pleasurable car buying experience. Even with a couple of curveballs during the process Wendy and James demonstrated extreme professionalism and win/win approach.
Stephen Hlavka
Finance Manager
Oct 16, 2021
Excellent service, prompt and courteous. Appreciate...
Excellent service, prompt and courteous. Appreciate flexibility in scheduling and shuttle service. Highly recommend this dealership,
Oct 08, 2021
Paul was great to work with! I have some disabilities and...
Paul was great to work with! I have some disabilities and he did a great job listening to my needs and finding me a vehicle that fit those needs! Salesman at other dealerships didn’t really listen and therefore showed me vehicles that were not a great fit for me.
Oct 02, 2021
Fast, thorough and honest transaction! Aaron was...
Fast, thorough and honest transaction! Aaron was amazing, answered all our questions. First time purchasing from Park place and looking forward to more years with this dealership!
Sep 25, 2021
Friendly and knowledgeable sales people. Clean facility....
Friendly and knowledgeable sales people. Clean facility. Followed up with us throughout the process at the dealership and at home.
Sep 25, 2021
Knowledgeable and friendly salesman. Good listener and...
Knowledgeable and friendly salesman. Good listener and utilized this skill to find the perfect matched vehicle for me.
Sam Castelli
Sales Consultant
Sep 03, 2021
It was pleasant experience working with Sam. The process...
It was pleasant experience working with Sam. The process we had to go through to buy the car wasn't as pleasant. It took over three hours to buy the car.
Aug 07, 2021
The place was good and beautiful. The car is good and my...
The place was good and beautiful. The car is good and my mechanic said that as well so no problem there at all. However the dealer I was dealing with (Sam) didn’t feel reliable to me unfortunately. The first meeting was good but Sam seemed to be very convincing in his facts which we later found out that this was wrong. 1. He said the car was premium plus and I asked him twice and he said yes, after reviewing the car in detail is was not a premium plus but a premium. 2. He said the did not have navigation (he was very convincing) where I told him that it should and he answered again that this version was without a navigation, it turned out to be with a navigation. 3. He sent me forth and back twice to the dealership because he thought that my name was wrong (last name as my first name and visa verca) it turned out to be the right way. In general the feeling he gives to the costumer with false positive convincing man and with lack of focus on what he is dealing with was a major issue. However the coworkers were very nice, two people helped me with the paper and Jeff helped with the plates and even gave me keychain for the car keys, which was the first time I felt I was now dealing with AUDI! Thank you
Jul 29, 2021
Very efficient purchase. Knowledgeable salesperson. Easy...
Very efficient purchase. Knowledgeable salesperson. Easy to work with. I was able to evaluate alternative options. Very professional staff throughout the process. This is my third purchase at this dealership.
Jul 28, 2021
I couldn’t be more pleased they were very straightforward...
I couldn’t be more pleased they were very straightforward with all my questions I appreciate the honesty and sincerity thank you for not making an ordeal out of this transaction and for valuing my time
Jul 24, 2021
The staff at Luther parkplace helped secure a car I want...
The staff at Luther parkplace helped secure a car I want through a dealer trade and gave a great deal on it. The experience has been great.
Demetrius Johnson
Sales
Sep 23, 2021
Overall great experience with very knowledgeable sales...
Overall great experience with very knowledgeable sales staff. None of the tricks and gimmicks that make car buying unpleasant
Aug 06, 2021
We got great customer service! The friendly staff made...
We got great customer service! The friendly staff made use feel like family we will definitely come back here for our next car purchase. We would absolutely recommend anyone looking for a great car buying experience to go here!
Jul 02, 2021
EasyFastNo pressureRelaxed Would buy from Luther...
Easy Fast No pressure Relaxed Would buy from Luther again No issues through the process Listened to what/why I was there No hassle No complications
Jun 24, 2021
Josh in Audi service is superb at his position. My car is...
Josh in Audi service is superb at his position. My car is serviced well and returned to me newly washed. A first-rate service at your dealership.
Jun 24, 2021
The staff were very friendly and helpful. The buying...
The staff were very friendly and helpful. The buying process was somewhat slow.
Jared Gafjken
Service Advisor
Aug 09, 2021
We went in to find a good used car for our son. A first...
We went in to find a good used car for our son. A first time driver. We found a car and test drove it and liked it but it had a few problems. The staff did a great job checking out the problems and fixing it to our satisfaction.
Aug 04, 2021
Both times I visited, I either work with the Jared or...
Both times I visited, I either work with the Jared or Dennis. They are both pretty solid guys.. They make the experience worthwhile and meaningful. Not. Not there to play games but there to make quality recommendations and truly help out the customer.. 10 out of 10, would recommend. These guys need gold star stickers
Aug 01, 2021
Oil change took 1 1/2 hours, but maybe that is required...
Oil change took 1 1/2 hours, but maybe that is required to do comprehensive check of vehicle systems. Otherwise, I had a good experience.
Jul 31, 2021
Service department is world class. Jared and Dennis...
Service department is world class. Jared and Dennis always take great care of me. I like that I can view and pay my bill online when they send it to me via email.
Jul 29, 2021
Service was quick and on time. Part works, was able to...
Service was quick and on time. Part works, was able to schedule service without any hassle. Everyone was very nice and kept me informed about status.
Aaron Bianchi
Sales Consultant
Oct 06, 2021
Aaron Bianchi was attentive and patient with us. He took...
Aaron Bianchi was attentive and patient with us. He took his time and was thorough.
Oct 02, 2021
Fast, thorough and honest transaction! Aaron was...
Fast, thorough and honest transaction! Aaron was amazing, answered all our questions. First time purchasing from Park place and looking forward to more years with this dealership!
Sep 30, 2021
My 4th car bought from Park Place- second from Aaron...
My 4th car bought from Park Place- second from Aaron Bianchi. Very professional, courteous, knowledgeable
Aug 10, 2021
Great people to work with. Very helpful did you try to...
Great people to work with. Very helpful did you try to sell us something for more money or what we did not need. If ever we need another car we will be back p
Aug 03, 2021
Fair price good service nice clean shopTook care of no...
Fair price good service nice clean shop Took care of no sale issue same day Sales person good job of explaining electronics and car was clean and full of gas ready to go
Geoff Buchholz
Sales Consultant
Aug 07, 2021
Everyone is very friendly and helpful. Our purchase went...
Everyone is very friendly and helpful. Our purchase went very smoothly and organized. I would recommend park place to anyone interested in a quality vehicle.
Jul 31, 2021
Excellent customer service. Friendly & courteous staff....
Excellent customer service. Friendly & courteous staff. Appreciated Geoff making an appointment for test drive that fit with my schedule, and answering all my questions. Car was clean when I picked it up, & Geoff did a thorough job of going through the features.
Jul 16, 2021
Geoff was very friendly and extremely helpful and kind....
Geoff was very friendly and extremely helpful and kind. The car was very well prepared fir or visit and test drive which was great! Steve in finance was awesome too.
Jul 15, 2021
Geoff was great to work with. The car took a bit too long...
Geoff was great to work with. The car took a bit too long to be prepped. All in all, we are very happy with our purchase.
Jul 08, 2021
Geoff was a pleasure to work with. Always kept me up to...
Geoff was a pleasure to work with. Always kept me up to date since I live out of state. Also appreciated his communication through text since it can be hard for me to jump on a quick call during the day.
Dennis Thompson
Service Advisor
Oct 16, 2021
Excellent service, prompt and courteous. Appreciate...
Excellent service, prompt and courteous. Appreciate flexibility in scheduling and shuttle service. Highly recommend this dealership,
Aug 09, 2021
We went in to find a good used car for our son. A first...
We went in to find a good used car for our son. A first time driver. We found a car and test drove it and liked it but it had a few problems. The staff did a great job checking out the problems and fixing it to our satisfaction.
Aug 06, 2021
Fixed original issue and then found a problem I didn’t...
Fixed original issue and then found a problem I didn’t know I had that likely would have left me on the side of a road soon. Great service!
Aug 05, 2021
Consistently excellent service from a fabulous team of...
Consistently excellent service from a fabulous team of service professionals, including Joshua Kern, Jody Brossard, Chris Leitz, Dennis Thompson and Cheri! I am always pleased with my Park Place service experience
Aug 04, 2021
Both times I visited, I either work with the Jared or...
Both times I visited, I either work with the Jared or Dennis. They are both pretty solid guys.. They make the experience worthwhile and meaningful. Not. Not there to play games but there to make quality recommendations and truly help out the customer.. 10 out of 10, would recommend. These guys need gold star stickers
Paul Betcher
Sales Consultant
Oct 08, 2021
Paul was great to work with! I have some disabilities and...
Paul was great to work with! I have some disabilities and he did a great job listening to my needs and finding me a vehicle that fit those needs! Salesman at other dealerships didn’t really listen and therefore showed me vehicles that were not a great fit for me.
Jul 28, 2021
Seemed like the price was incorrect for the model up for...
Seemed like the price was incorrect for the model up for sale. But without a lot of problems, the price was corrected. I’m glad the mistake was corrected, but Inman the other hand I shouldn’t have been the one to catch it.
Jul 17, 2021
Paul Betcher from the dealership was fantastic. We...
Paul Betcher from the dealership was fantastic. We conducted the entire transaction 1400 miles apart and he made it the best buying experience I've ever had!
Jul 15, 2021
Fair offer, timely responses, excellent customer service,...
Fair offer, timely responses, excellent customer service, no pressure tactics. I had a great experience, even during the post pandemic era with limited car inventory.
Jul 10, 2021
Paul was great to work with! He was extremely patient and...
Paul was great to work with! He was extremely patient and showed us all our options. He was knowledgeable and understood our needs. I would definitely recommend working with him at Park Place. Finance manager Steve was great as well.
Wendy Permann
Portfolio Manager & Sales
Oct 17, 2021
Fast friendly and they gave you A GOOD PRICE FOR YOUR CAR...
Fast friendly and they gave you A GOOD PRICE FOR YOUR CAR !! They will help you to get the car what you want what you like for the exterior and interior..Great Job Luther Park BMW THANK YOU !
Oct 16, 2021
Everyone I dealt with was very professional and had very...
Everyone I dealt with was very professional and had very good knowledge of their job
Oct 13, 2021
Wendy was wonderful to deal with. She handled all of the...
Wendy was wonderful to deal with. She handled all of the details to ensure delivery and signing went as quickly and painlessly as possible. Moreover, Wendy delivered the car to Bloomington from Park Place without issue, truly going above and beyond.
Oct 12, 2021
From the beginning Wendy went above and beyond to help us...
From the beginning Wendy went above and beyond to help us out. She answered our questions and took time to be sure that we understood all things in regard to our new vehicle. She made our first experience with your dealer ship a good one. We look forward to seeing you all again.
Oct 12, 2021
Quick to understand the needs of the customer. Friendly...
Quick to understand the needs of the customer. Friendly discussion while buying the car. Great experience.
Terry Rippentrop
Sales Manager
Aug 06, 2021
We got great customer service! The friendly staff made...
We got great customer service! The friendly staff made use feel like family we will definitely come back here for our next car purchase. We would absolutely recommend anyone looking for a great car buying experience to go here!
Jul 31, 2021
Best experience, I absolutely love my Buick Encore....
Best experience, I absolutely love my Buick Encore. Thanks to Almin & Terry, they were professional, thorough & fun and made it easy. Also want to thank Megan Gergen who sent me an email to make me aware of this special car.. Couldn’t be happier, thanks so much. Would definitely recommend this dealership to everyone.💖🎉
Jul 12, 2021
We live in Minneapolis. We took our VW car to the...
We live in Minneapolis. We took our VW car to the Burnsville VW dealer and explained all the issues with it. They didn’t fix anything and car was still not driveable. My parents live in Rochester, MN & we have previously in years taken our VW to Luther Park Place for maintenance. I would rather drive 90 miles to Rochester for proper service than go anywhere else. When I called Luther, Jared was person I worked with. I explained all that happened and problems with car, it is still not ok and not fixed. I showed him the two separate bills from Burnsville guys who completely failed at any fixing. Jared took care of everything. He kept me updated and called each time the techs found a new important problem to fix in car. They missed NOTHING and fixed EVERYTHING. My 2010 VW is driving like brand new! I will always return to Luther no matter how far I have to drive ti get there. Absolutely worth it. Thank you Lither for all the work and care. I feel safe and secure driving and that is huge!
Jun 03, 2021
Great dealership and had an amazing Salesman Almin that...
Great dealership and had an amazing Salesman Almin that made the purchase a breeze! Was shopping for a brand new car and the X3 M40i caught my eye, once I spoke with James and Almin it confirmed that is what I wanted. Park Place made it happen and gave me a great trade in Value for my vehicle, which made the decision a no brainer. I would highly recommend working with Almin because he will go above and beyond to make sure you are happy with the purchase!
Jun 03, 2021
Aaron was great to work with. His laugh was contagious. I...
Aaron was great to work with. His laugh was contagious. I didn’t feel pressured to buy anything, and they were more than fair in my trades.
Shantelle Hagfors
Administration
Jul 12, 2021
We live in Minneapolis. We took our VW car to the...
We live in Minneapolis. We took our VW car to the Burnsville VW dealer and explained all the issues with it. They didn’t fix anything and car was still not driveable. My parents live in Rochester, MN & we have previously in years taken our VW to Luther Park Place for maintenance. I would rather drive 90 miles to Rochester for proper service than go anywhere else. When I called Luther, Jared was person I worked with. I explained all that happened and problems with car, it is still not ok and not fixed. I showed him the two separate bills from Burnsville guys who completely failed at any fixing. Jared took care of everything. He kept me updated and called each time the techs found a new important problem to fix in car. They missed NOTHING and fixed EVERYTHING. My 2010 VW is driving like brand new! I will always return to Luther no matter how far I have to drive ti get there. Absolutely worth it. Thank you Lither for all the work and care. I feel safe and secure driving and that is huge!
Jun 24, 2021
Excellent staff.They worked hard to get a deal that...
Excellent staff. They worked hard to get a deal that worked and are very respectful.
Jun 22, 2021
Clean, pleasant, gave me a loaner to drive since had to...
Clean, pleasant, gave me a loaner to drive since had to order part. Kept me informed about progress. Only wish it would have been under my warranty
Jun 02, 2021
Josh Kearn and Chris Leitz always get me in and out in an...
Josh Kearn and Chris Leitz always get me in and out in an efficient way every time. My car is fixed right the first time, and flexible timing let’s me pick up my car when I’m available.
May 08, 2021
Fast and nice service, Customer representant friendly and...
Fast and nice service, Customer representant friendly and excellent, overall very satisfied, my next appointment will be six months from now and hope will be the same, thanks.
Mark Schmidt
Parts Manager
Aug 18, 2021
A no-pressure, all-helpful process for finding and...
A no-pressure, all-helpful process for finding and getting in the car that’s right for you. Buying a car is a breeze, and owning it is a joy - because they made sure it’s a perfect fit, and have - or will get - the car you want.
Jul 12, 2021
We live in Minneapolis. We took our VW car to the...
We live in Minneapolis. We took our VW car to the Burnsville VW dealer and explained all the issues with it. They didn’t fix anything and car was still not driveable. My parents live in Rochester, MN & we have previously in years taken our VW to Luther Park Place for maintenance. I would rather drive 90 miles to Rochester for proper service than go anywhere else. When I called Luther, Jared was person I worked with. I explained all that happened and problems with car, it is still not ok and not fixed. I showed him the two separate bills from Burnsville guys who completely failed at any fixing. Jared took care of everything. He kept me updated and called each time the techs found a new important problem to fix in car. They missed NOTHING and fixed EVERYTHING. My 2010 VW is driving like brand new! I will always return to Luther no matter how far I have to drive ti get there. Absolutely worth it. Thank you Lither for all the work and care. I feel safe and secure driving and that is huge!
Jun 28, 2021
I can always count on their Professional and trustworthy...
I can always count on their Professional and trustworthy service.
Jun 02, 2021
Josh Kearn and Chris Leitz always get me in and out in an...
Josh Kearn and Chris Leitz always get me in and out in an efficient way every time. My car is fixed right the first time, and flexible timing let’s me pick up my car when I’m available.
May 27, 2021
I had a very pleasant experience dealing with Joshua in...
I had a very pleasant experience dealing with Joshua in service. everyone wore a mask and kept their space. The work was done quickly and right.
Payton Mansager
Sales Advisor
Jul 10, 2021
I worked with Sam who was very responsive and a pleasure...
I worked with Sam who was very responsive and a pleasure to work with. Picking up my new car was easy and efficient and the entire team including Sam were friendly and followed up after leaving with the car to make sure everything was ok
May 14, 2021
They are great, up to date with new technologies! Like...
They are great, up to date with new technologies! Like sending an awesome video from the mechanic!! It was so nice! They're the best bmw dealership, and mechanics!
Apr 29, 2021
I had a lot of help from Payton with my search for a...
I had a lot of help from Payton with my search for a specific vehicle. He was very helpful and took care of me well. The price was ok but I actually got better offers elsewhere but could not buy there.
Apr 19, 2021
Found a nice BMW 435i online, I stay in Dallas Tx, so I...
Found a nice BMW 435i online, I stay in Dallas Tx, so I did everything online, the process was fast and easy, I even had the vehicle delivered to me.
Apr 06, 2021
We thoroughly enjoyed our experience of ordering a new...
We thoroughly enjoyed our experience of ordering a new BMW with Payton's help. When we picked up the car, we got to meet James and Stephen, which was equally pleasant. Top notch, professional staff and very friendly!!
Nicole Haverly
Sales Consultant
Oct 16, 2021
Nicole was very professional . We purchased a car and...
Nicole was very professional . We purchased a car and when we noticed a small problem with the touch screen, she set up a fix with the service department . Thank you.
Sep 25, 2021
Friendly and knowledgeable sales people. Clean facility....
Friendly and knowledgeable sales people. Clean facility. Followed up with us throughout the process at the dealership and at home.
Aug 17, 2021
Nicole was great to work with, she made sure i was...
Nicole was great to work with, she made sure i was totally comfortable with the car i was buying. All the staff at the dealership are very knowledgeable.
Jul 28, 2021
I had been trying to locate an Audi TDI for quite some...
I had been trying to locate an Audi TDI for quite some time, but every time I called on one, it had already been sold. Park Place was nice enough to let me put down $1000 to hold until I could get down there the next day. I genuinely appreciate that they actually held the car for me. It was also priced higher at the dealership than it showed online, but they honored the online posted price. It’s really nice going to a dealership that has integrity and actually does what they say they are going to do. I live an hour away from this dealership, however when I need another vehicle in the future, I would gladly drive down to deal with Park Place again.
Jul 28, 2021
Seemed like the price was incorrect for the model up for...
Seemed like the price was incorrect for the model up for sale. But without a lot of problems, the price was corrected. I’m glad the mistake was corrected, but Inman the other hand I shouldn’t have been the one to catch it.
Megan Gergen
Internet Sales Consultant
Jul 31, 2021
Best experience, I absolutely love my Buick Encore....
Best experience, I absolutely love my Buick Encore. Thanks to Almin & Terry, they were professional, thorough & fun and made it easy. Also want to thank Megan Gergen who sent me an email to make me aware of this special car.. Couldn’t be happier, thanks so much. Would definitely recommend this dealership to everyone.💖🎉
Oct 27, 2020
The BMW was a stretch for me and Wendy was patient and...
The BMW was a stretch for me and Wendy was patient and helpful. They worked through a couple issues and I'm very happy with the X3.
Aug 13, 2020
The best place I ever bought a vehicle from! Salesman &...
The best place I ever bought a vehicle from! Salesman & finance manager explained everything with detail & precision. Everyone was great! I would definitely buy from here again!
May 23, 2020
Very Poor Experience
My initial interaction was with Ms. Megan Gergen when she contacted me to discuss the vehicle after my inquiry from the “chat” option on your website. During our conversation, I requested a list of information regarding the vehicle. While she agreed to provide me with this information, Ms. Gergen actually never got back to me or provided me with any update. Upon arriving at the dealership, we were “welcomed” by the front desk staff, who appeared more interested with the conversation she was having with another staff rather than helping a customer. We waited over 20 minutes for Alain's (sales consultant) appearance and during this time, the welcome personnel failed to offer any sort of refreshment to ease this waiting time. Considering this is not my first luxury vehicle purchase and having visited luxury dealerships multiple times, I can safely say that offering refreshments is a standard gesture for clients. Mr. Alisa welcomed and walked us out of the building. At first he appeared friendly, however, as our interaction progressed the quality of his customer service declined dramatically. To begin, instead of walking us to the vehicle, he stopped at the front door of the building, handed me the key, and stated something along the lines of, “Here’s the key, get comfortable and adjust the seat. I’ll meet you there”. During our test drive, I had several questions for him, none of which he was able to answer, but continued to just say that “Volvos are great cars and well made”. Mr. Alisa had zero knowledge on how to operate the Volvo, the very car he is trying to sell me. I understand the vehicle is in a BMW dealership, however, a salesperson who is dealing with a client who is about to spend greater than $40,000.00 on a vehicle should be knowledgeable of the product regardless of the brand. After the completion of our test drive, we parked the vehicle and Mr. Alisa exited the vehicle and said he would be back. We waited in the car for about 10-15 minutes. He came back with the window sticker of the vehicle and handed it to me and again left. At this point, I am baffled by his unacceptable behavior towards my friend and I. He then left us in the vehicle for about 20 minutes so that we can have our chance to “play” in the car. He then returned and asked us to come inside so he can give us his business card along with a copy of the window sticker. Some days after the test drive, I called Mr. Alisa to discuss the terms of the vehicle and in this conversation, I confronted him about his poor behavior. His response was that the dealership is encouraging its staff to minimize speaking with clients due to COVID-19. I understand these are unprecedented times, however, clients do not deserve to receive mediocre customer service due to these catastrophic events. Further, Mr. Alisa’s demeanor did not stop at the dealership, it continued during our conversation over the telephone. When I asked him if he had information regarding some of the repairs performed in the vehicle, his response was, “Well you can call Borton Volvo, or I guess I can”. As a sales person, Mr. Alisa should have recognized it is his responsibility to go above and beyond to gather that data, not the client. After all of this, Mr. Alisa never apologized for his actions and failed to recognize his ability to create a respectful rapport with me. I left the dealership with a heavy feeling of angst and felt racially profiled. All 3 of the staff members I interacted with were disinterested in my presence as a client and showed no interest in my business. The customer service experience at the dealership is quite repulsive, specially for selling a line of luxury vehicles. It would be in Park Place's best interest to evaluate their current process and perhaps educate the staff on proper procedures to execute appropriate customer service. As I mentioned to Mr. Alisa, it makes a great difference to feel valued as a client and receive good customer service and attention regardless of whatever contrary reason one may have.
Jul 03, 2019
Such a great place to buy from!!
Megan Gergan was very knowledgeable and was great on helping with what ever questions I had! I would recommend Megan to anybody!! Great Job Megan Gergen!!
Brayan Zapata
Sales Consultant
Aug 05, 2021
Very nice place, especially liked our salesperson. Was...
Very nice place, especially liked our salesperson. Was out on the lot to help us as soon as we got there. Allowed us to take the vehicle we were interested in for a test drive. He was easy to work with and very accommodating.
Jul 01, 2021
We've looked at cars on a day where it was pouring rain....
We've looked at cars on a day where it was pouring rain. It would have been beneficial if you had a covered area such as a carport or large space with a roof that we can look over cars. When we left the dealership with our car we noticed damage on there the next day that we could not see the day we purchased it. Also the sales person that we were working with and communicating with for a week via a text message(Brian) was a no-show even though he knew we were coming. He actually called and spoke with me that morning and asked what time we were coming With our Drive being an hour and a half to get to your dealership , it was frustrating that Brian was not available. Fortunately Nicole who helped us was available. And she spent a lot of time making sure that we got a card at fit my wife's very specific needs. It would definitely recommend Nicole for her attentiveness ,kindness and patience . The car buying process is very detailed-oriented and difficult for my wife and Nicole made the whole process very tolerable
Jun 29, 2021
Low pressure, easy to work with, knowledgeable, and...
Low pressure, easy to work with, knowledgeable, and efficient. Great buying experience. Incredibly pleased with the car as well as the inspection. Happy we didn't have to deal with it.
Jun 22, 2021
Easy to purchase online, they held the car for me...
Easy to purchase online, they held the car for me overnight and came to take delivery the next day.
Jun 15, 2021
Easy and non stressful new car buying experience. I was...
Easy and non stressful new car buying experience. I was treated respectfully and all my questions were answered fully. Brad Johnson, the general manager was involved in the transaction we worked out a deal that was equitable for both me and the dealership. I can't say enough good things about the Luther Auto Group dealerships. This was an in-person experience so the Covid protocals were not needed.
Derik Skogen
Car Buyer
Aug 06, 2021
We got great customer service! The friendly staff made...
We got great customer service! The friendly staff made use feel like family we will definitely come back here for our next car purchase. We would absolutely recommend anyone looking for a great car buying experience to go here!
Feb 03, 2021
Joe Borchardt was a pleasure to deal with. Finance and...
Joe Borchardt was a pleasure to deal with. Finance and closing wasn’t as good as we had hoped. The detailing of the vehicle was not as thorough as I had expected as well.
Oct 14, 2020
They were amazing to work with! We live 2 hours away and...
They were amazing to work with! We live 2 hours away and will always come here now for our future vehicles. They are the best!
Nov 20, 2017
A professional and personal experience
Almin and Derek as well as Brad Johnson the general manager we’re very professional in their interactions and yet offered a personal touch as well. I was able to learn much about the vehicle I was purchasing and really appreciated that information. I expect that kind of personal touch will continue when I return to Park Place motors for my vehicle needs.
