Staff

Joshua Kern

Joshua Kern

Audi Service Consultant
515 Reviews
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Almin Ališa

Almin Ališa

Sales Consultant

Certified
283 Reviews
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James Taylor

James Taylor

New Car Manager
271 Reviews
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Chris Leitz

Chris Leitz

BMW Service Advisor
232 Reviews
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Stephen Hlavka

Stephen Hlavka

Finance Manager
213 Reviews
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Demetrius Johnson

Demetrius Johnson

Sales

Certified
155 Reviews
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Sam Castelli

Sam Castelli

Sales Consultant

Certified
154 Reviews
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Aaron Bianchi

Aaron Bianchi

Sales Consultant

Certified
114 Reviews
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Jared Gafjken

Jared Gafjken

Service Advisor
112 Reviews
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Geoff Buchholz

Geoff Buchholz

Sales Consultant

Certified
70 Reviews
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Paul Betcher

Paul Betcher

Sales Consultant
52 Reviews
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Terry Rippentrop

Terry Rippentrop

Sales Manager
34 Reviews
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Shantelle Hagfors

Shantelle Hagfors

Administration
31 Reviews
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Dennis Thompson

Dennis Thompson

Service Advisor
26 Reviews
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Wendy Permann

Wendy Permann

Sales Advisor

Certified
24 Reviews
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Mark Schmidt

Mark Schmidt

Parts Manager
19 Reviews
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Payton Mansager

Payton Mansager

Sales Advisor
16 Reviews
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Megan Gergen

Megan Gergen

Internet Sales Consultant
9 Reviews
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Derik Skogen

Derik Skogen

Car Buyer
3 Reviews
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Rhyand Kern

Rhyand Kern

Sales Consultant
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Brayan Zapata

Brayan Zapata

Sales Consultant
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Joshua Kern

Joshua Kern

Audi Service Consultant
Dealership Experience 18 years 4 months
Industry Experience 28 years
I have been working on cars since I was young and have been in the car business since I was 17. I still remember installing a spare tire for a stranded lady off of Highway 77 in Bloomington when I was only 9 years old. I have always loved serving others and I really enjoy helping people with their Audi's! Audi's are the best built vehicles available today, and I am very passionate about the Audi Brand.
Recent Reviews

Apr 16, 2021

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This place—-is awesome. Jared is the best! Anytime I’ve...

This place—-is awesome. Jared is the best! Anytime I’ve been there whether for trading in my car to getting my electronic key a new battery. I’ll never go to another dealership

Apr 16, 2021

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Whenever I go here, I always get exceptional service, and...

Whenever I go here, I always get exceptional service, and any issues I have resolved with my car just like new. Everyone is very helpful and friendly and I'm always left satisfied with the repairs :)

Apr 16, 2021

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Park Place is unbelievable......they provide the best...

Park Place is unbelievable......they provide the best experience possible! I wouldn’t take may vehicle anywhere else. Their staff is knowledgeable and extremely friendly!

Apr 15, 2021

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Joshua Kern - in the Audi service department- is a very...

Joshua Kern - in the Audi service department- is a very nice guy and a pleasure to work with. The service is relatively fast - never took more than 4-6 hours for repairs. Their shuttle service is very good.

Apr 15, 2021

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I am from out of town. Was able to get my Audi Q5...

I am from out of town. Was able to get my Audi Q5 serviced within a week. I was quoted about $1000 worth of work initially. Then they looked over the car and came back and said they didn’t need to do everything they quoted and I ended up paying a 1/3 of the quote. They also gave me advice on the car in what could be causing some sound from the tires. All in all- great service.

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Almin Ališa

Almin Ališa

Sales Consultant

283 Reviews
Certified
Contact Me
Dealership Experience 19 years 9 months
I first joined Park Place Motor Cars in 2001. My goal is to help my customers out in every way possible with a friendly, no-pressure approach to find them that perfect car!
Recent Reviews

Apr 16, 2021

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Park Place is unbelievable......they provide the best...

Park Place is unbelievable......they provide the best experience possible! I wouldn’t take may vehicle anywhere else. Their staff is knowledgeable and extremely friendly!

Apr 15, 2021

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Great people, quick and easy transaction. Definitely...

Great people, quick and easy transaction. Definitely would recommend their organization and not only that, they had the best priced within 300 miles. Thanks again.

Apr 10, 2021

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Paperwork messed up they had my daughters phone number...

Paperwork messed up they had my daughters phone number who lives in Kansas City and she was being texted we hopefully have this straight now

Apr 10, 2021

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Large selection. worked with us to make the best BMW...

Large selection. worked with us to make the best BMW choice. test drove all the models we were interest in. Sale manager was very helpful. Thanks Cheryl S.

Apr 02, 2021

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An excellent love abiding and honest dealer who make sure...

An excellent love abiding and honest dealer who make sure you get what you want and a well fortified certified pre own motorcar and with satisfaction

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James Taylor

James Taylor

New Car Manager
Dealership Experience 13 years 4 months
I grew up in the car business in England and after 10 years I still enjoy every day here at Park Place Motor Cars. I’m a car enthusiast and love to share that enthusiasm with clients and friends. What I love about the business are the new technologies, new challenges and different experiences that come every day.
Recent Reviews

Apr 18, 2021

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We had just purchased our vehicle. They put on mud flaps...

We had just purchased our vehicle. They put on mud flaps and plates. Kept me informed via text on my car’s status. Very friendly people.

Apr 10, 2021

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Paperwork messed up they had my daughters phone number...

Paperwork messed up they had my daughters phone number who lives in Kansas City and she was being texted we hopefully have this straight now

Apr 06, 2021

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We thoroughly enjoyed our experience of ordering a new...

We thoroughly enjoyed our experience of ordering a new BMW with Payton's help. When we picked up the car, we got to meet James and Stephen, which was equally pleasant. Top notch, professional staff and very friendly!!

Apr 02, 2021

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An excellent love abiding and honest dealer who make sure...

An excellent love abiding and honest dealer who make sure you get what you want and a well fortified certified pre own motorcar and with satisfaction

Apr 01, 2021

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Everyone at Luther park place was supremely helpful and...

Everyone at Luther park place was supremely helpful and very informative. Thank You I appreciate your service. Everyone there was very friendly and I can’t say it enough. Super helpful.

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Chris Leitz

Chris Leitz

BMW Service Advisor
Recent Reviews

Apr 18, 2021

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We had just purchased our vehicle. They put on mud flaps...

We had just purchased our vehicle. They put on mud flaps and plates. Kept me informed via text on my car’s status. Very friendly people.

Apr 17, 2021

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The staff was friendly and very helpful. They answered my...

The staff was friendly and very helpful. They answered my questions and the car was ready before the promised time. The car operated smoothly after I picked it up.

Apr 16, 2021

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This place—-is awesome. Jared is the best! Anytime I’ve...

This place—-is awesome. Jared is the best! Anytime I’ve been there whether for trading in my car to getting my electronic key a new battery. I’ll never go to another dealership

Apr 16, 2021

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Whenever I go here, I always get exceptional service, and...

Whenever I go here, I always get exceptional service, and any issues I have resolved with my car just like new. Everyone is very helpful and friendly and I'm always left satisfied with the repairs :)

Apr 16, 2021

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Park Place is unbelievable......they provide the best...

Park Place is unbelievable......they provide the best experience possible! I wouldn’t take may vehicle anywhere else. Their staff is knowledgeable and extremely friendly!

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Stephen Hlavka

Stephen Hlavka

Finance Manager
Dealership Experience 2 years 6 months
Industry Experience 2 years 6 months
Hi everyone! Thanks for your interest! I am a car enthusiast at heart and could not think of a better way to spend the day :) A couple of things about me: Rochester native, Watch collector, and I love all things Star Wars. Please feel free to reach out, and I would love to help you find the perfect car!
Recent Reviews

Apr 18, 2021

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Overall good experience. Some trouble with the car having...

Overall good experience. Some trouble with the car having a broken radio but salesman quick to offer solutions. All staff were professional and easy to work with.

Apr 16, 2021

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Found the car I was looking for on their website. Did a...

Found the car I was looking for on their website. Did a lot of the paperwork before I got there. Car was ready for me on arrival and everyone was very friendly. Would do business with them again.

Apr 15, 2021

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Sam was a good sales representative and made the whole...

Sam was a good sales representative and made the whole process super easy and made sure everything with the car was good and ready to go for me

Apr 15, 2021

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Great people, quick and easy transaction. Definitely...

Great people, quick and easy transaction. Definitely would recommend their organization and not only that, they had the best priced within 300 miles. Thanks again.

Apr 15, 2021

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Even though I did not spend a lot of there every thing...

Even though I did not spend a lot of there every thing went well. All paperwork was ready before I got there. Paul was was nice to talk to.

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Demetrius Johnson

Demetrius Johnson

Sales

155 Reviews
Certified
Contact Me
Dealership Experience 5 years
Industry Experience 5 years
Recent Reviews

Apr 19, 2021

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Found a nice BMW 435i online, I stay in Dallas Tx, so I...

Found a nice BMW 435i online, I stay in Dallas Tx, so I did everything online, the process was fast and easy, I even had the vehicle delivered to me.

Apr 16, 2021

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A very pleasant experience, easy transaction, car was...

A very pleasant experience, easy transaction, car was ready to go for a test drive, even the steering wheel was warm on a chilliy day..

Apr 16, 2021

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Found the car I was looking for on their website. Did a...

Found the car I was looking for on their website. Did a lot of the paperwork before I got there. Car was ready for me on arrival and everyone was very friendly. Would do business with them again.

Apr 02, 2021

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An excellent love abiding and honest dealer who make sure...

An excellent love abiding and honest dealer who make sure you get what you want and a well fortified certified pre own motorcar and with satisfaction

Mar 30, 2021

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I have worked with this dealership on multiple occasions....

I have worked with this dealership on multiple occasions. We are very satisfied with the service. They work hard to ensure we got the vehicle we wanted. The service department is top notch.

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Sam Castelli

Sam Castelli

Sales Consultant

154 Reviews
Certified
Contact Me
Dealership Experience 12 years 10 months
Industry Experience 21 years 9 months
I’ve been in the car business since 1999. I’m originally from Chicago, IL, and lived in Florida for 20 years before moving to Rochester. I love finding the perfect car for my customer's wants and needs, but when I’m not here at work I enjoy scuba diving, snow skiing, traveling, fish keeping, yoga, weight training and I’m also a Licensed Commercial Pilot.
Recent Reviews

Apr 15, 2021

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Sam was a good sales representative and made the whole...

Sam was a good sales representative and made the whole process super easy and made sure everything with the car was good and ready to go for me

Apr 15, 2021

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Thank you for helping us through the process of ordering,...

Thank you for helping us through the process of ordering, building, shipping and delivering the Audi 6. I love the car and greatly appreciate the service.

Apr 10, 2021

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Large selection. worked with us to make the best BMW...

Large selection. worked with us to make the best BMW choice. test drove all the models we were interest in. Sale manager was very helpful. Thanks Cheryl S.

Apr 09, 2021

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Just leased my third Audi. The new car manager was very...

Just leased my third Audi. The new car manager was very welcoming and Sam was very helpful in procuring and helping me set up the vehicle.

Apr 06, 2021

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My wife and I made a purchase of an 2021 Audi Q3 for a...

My wife and I made a purchase of an 2021 Audi Q3 for a very good price. I traded two cars in and was given good and fair prices for them. Sam Castelli was friendly, answered all our questions, showed us all the features of the Audi, and was so easy to work with. He really knows his products. He was very focused on us and our needs. Stephen Hlavka was a pleasure to work with as well. He took the time to go over all of the numbers and made sure we understood the details of the purchase contract. Recently, I ordered some accessories from Gabriel Johnson and he also was a pleasure to work with.

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Aaron Bianchi

Aaron Bianchi

Sales Consultant

114 Reviews
Certified
Contact Me
Dealership Experience 3 years 4 months
Industry Experience 4 years
Recent Reviews

Apr 18, 2021

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Overall good experience. Some trouble with the car having...

Overall good experience. Some trouble with the car having a broken radio but salesman quick to offer solutions. All staff were professional and easy to work with.

Apr 02, 2021

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An excellent love abiding and honest dealer who make sure...

An excellent love abiding and honest dealer who make sure you get what you want and a well fortified certified pre own motorcar and with satisfaction

Apr 01, 2021

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Aaron really went out and found as many vehicles for me...

Aaron really went out and found as many vehicles for me to test drive as I asked. I had some big decisions to make and core features that I wanted and I didn’t want to pay a lot for some of those features. Aaron really helped me find those cars, test drive those cars; used and new. In the end I ended up purchasing a new 2021 Audi Q5.

Mar 31, 2021

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Aaron and the Stephan doing the financing did a great...

Aaron and the Stephan doing the financing did a great job. I will definitely buy from you again. I discovered that the switch to the passenger window doesnt work. Is that something you guys would fix or is that on me? Thanks again

Mar 31, 2021

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I had a great experience with Aaron Bianchi when looking...

I had a great experience with Aaron Bianchi when looking for a pre owned car. He was very personable and knowledgeable about the vehicles we were looking at and about which ones would best suit our needs.

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Jared Gafjken

Jared Gafjken

Service Advisor
Recent Reviews

Apr 19, 2021

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Great experience, very friendly people and a competent...

Great experience, very friendly people and a competent set of technicians in a clean and pleasant environment. I highly recommend Park Place Motors for service.

Apr 16, 2021

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This place—-is awesome. Jared is the best! Anytime I’ve...

This place—-is awesome. Jared is the best! Anytime I’ve been there whether for trading in my car to getting my electronic key a new battery. I’ll never go to another dealership

Apr 16, 2021

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Whenever I go here, I always get exceptional service, and...

Whenever I go here, I always get exceptional service, and any issues I have resolved with my car just like new. Everyone is very helpful and friendly and I'm always left satisfied with the repairs :)

Apr 16, 2021

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Park Place is unbelievable......they provide the best...

Park Place is unbelievable......they provide the best experience possible! I wouldn’t take may vehicle anywhere else. Their staff is knowledgeable and extremely friendly!

Apr 16, 2021

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Excellent service! They even delivered my car to my...

Excellent service! They even delivered my car to my house! The staff at Park Place Motors are the best- from sales to service to desk and clerical staff...

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Geoff Buchholz

Geoff Buchholz

Sales Consultant

70 Reviews
Certified
Recent Reviews

Apr 18, 2021

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A straightforward experience and an easy transaction,...

A straightforward experience and an easy transaction, thanks. Geoff was friendly, responsive and forthcoming with all of the information we needed. He was very knowledgeable about the car as well.

Apr 13, 2021

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I hate buying cars and have had many poor experiences....

I hate buying cars and have had many poor experiences. My experience at Luther Park Place, however, was excellent. Geoff was extremely helpful on the sales side; explaining the vehicle, discussing options to order, and making the deal easy and straightforward. His after-sales-service was also excellent and it is clear the dealership is empowering their people to make sure customers have a positive experience. I will buy from this dealership again. Additionally, the vehicle itself (BMW X7) is flat-out fantastic.

Apr 02, 2021

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We had an excellent experience working with Geoff. Great...

We had an excellent experience working with Geoff. Great service. Very courteous and friendly to work with. Was a Fast and easy transaction. Knowledgeable and accommodating sales staff. Cheers

Mar 27, 2021

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Friendly and knowledgeable staff at Park Place. They...

Friendly and knowledgeable staff at Park Place. They delivered my car to me and gave me lots of options to help me decide what worked best for me. Thanks for your help!

Mar 24, 2021

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Geoff was AWESOME!!! He took all of the unpleasantness...

Geoff was AWESOME!!! He took all of the unpleasantness out of the car buying experience. Everything went smoothly and straightforward. Thanks Geoff for making happy customers. We were able to get a quality vehicle of our choosing when others failed. I didn’t feel like I was being forced and gouged into something because of our credit situation. We were a family needing reliable transportation and a second chance. I’m so glad it all fell in place but even more happy because you now have customers for the future.

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Paul Betcher

Paul Betcher

Sales Consultant
Contact Me
Dealership Experience 1 years 11 months
Industry Experience 1 years 11 months
Recent Reviews

Apr 15, 2021

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Even though I did not spend a lot of there every thing...

Even though I did not spend a lot of there every thing went well. All paperwork was ready before I got there. Paul was was nice to talk to.

Apr 11, 2021

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Paul at Luther Park Place was amazing to deal with! Was...

Paul at Luther Park Place was amazing to deal with! Was looking for a mini van for my family and from the first day I called on one they had he was very professional and helpful. Being in Iowa he made all the paperwork fast and was able to complete some of it without even being there. He had it detailed and through their inspection in less then 24hrs for me! Will definitely consider buying another vehicle from here!

Apr 10, 2021

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Great team! Very pleased with the service! I felt like...

Great team! Very pleased with the service! I felt like the price was fairly negotiated and the team was very receptive and responsive to my questions.

Apr 09, 2021

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The salesman I worked with went above and beyond my...

The salesman I worked with went above and beyond my expectations. The service department did a excellent job communicating throughout my service experience. I am very satisfied with Park Place Motors.

Apr 09, 2021

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Very happy with our experience and our sales man Paul....

Very happy with our experience and our sales man Paul. Paul was fantastic and knowledgeable!!! He went above and beyond to help with financing! So happy!

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Terry Rippentrop

Terry Rippentrop

Sales Manager
Recent Reviews

Apr 19, 2021

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Found a nice BMW 435i online, I stay in Dallas Tx, so I...

Found a nice BMW 435i online, I stay in Dallas Tx, so I did everything online, the process was fast and easy, I even had the vehicle delivered to me.

Feb 25, 2021

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Sam is professional, response quickly on all my...

Sam is professional, response quickly on all my enquiries, very detail oriented and knowledgeable. Transaction was done very quickly and will recommend to my friends and family.

Feb 24, 2021

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Purchasing a vehicle should be an experience you should...

Purchasing a vehicle should be an experience you should enjoy and not dread since many of us don’t trade cars that often. That positive enjoyment experience is there at Luther Park Place Motor Cars. The staff from Steven (finance manager), to Wendy (sales), to Terry and James (both sales managers) provide a truly non pressure extremely friendly environment that one would not want to walk away from. As an example there was a vehicle in another sister dealership in the Cities I was interested in. Steven had it brought down for me to look at, that’s 80 miles away. So if you’re looking to purchase a vehicle please go there and ask for Wendy in the sales department.

Feb 10, 2021

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All of the guys that helped me with my sale were great!...

All of the guys that helped me with my sale were great! They treated me like I was buying the most expensive new car on the lot, and it was a used car. I will continue to go to Park Place for our vehicles. I trust them. Brad Johnson seems to have completely changed this dealership for the better. 20+ years ago, I would not have the same feelings toward this dealership. The people working are what make it the best. Almin, Brad, Terry, Steven, and Demetrius were the people that made my transaction go perfect.

Jan 30, 2021

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They gave a great price on my trade and worked with me to...

They gave a great price on my trade and worked with me to get the car with all the options I wanted. I recommend them highly.

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Shantelle Hagfors

Shantelle Hagfors

Administration
Dealership Experience 4 years 8 months
Industry Experience 13 years
Recent Reviews

Apr 09, 2021

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Very happy with our experience and our sales man Paul....

Very happy with our experience and our sales man Paul. Paul was fantastic and knowledgeable!!! He went above and beyond to help with financing! So happy!

Apr 08, 2021

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Brought my VW Beetle in to get a recall fixed and while I...

Brought my VW Beetle in to get a recall fixed and while I was there they managed to find a recall that would fix my check engine light that was on, as well! I left very happy, and will gladly be back in the future! Thank you to Dennis and everyone who helped me out at Park Place Motors!!!!!!!

Mar 30, 2021

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I have worked with this dealership on multiple occasions....

I have worked with this dealership on multiple occasions. We are very satisfied with the service. They work hard to ensure we got the vehicle we wanted. The service department is top notch.

Mar 12, 2021

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The service department was very helpful on getting my car...

The service department was very helpful on getting my car back to running great so I could make my trip back home to Texas. Thank you for this n getting me in the very next day n doing the work do quickly too!

Feb 25, 2021

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Sam is professional, response quickly on all my...

Sam is professional, response quickly on all my enquiries, very detail oriented and knowledgeable. Transaction was done very quickly and will recommend to my friends and family.

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Dennis Thompson

Dennis Thompson

Service Advisor
Dealership Experience 3 months
Recent Reviews

Apr 18, 2021

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The service technician did a great job changing out...

The service technician did a great job changing out timing belt, water pump and doing an oil change. A hub cap was broken during the job, but it was replaced.

Apr 16, 2021

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This place—-is awesome. Jared is the best! Anytime I’ve...

This place—-is awesome. Jared is the best! Anytime I’ve been there whether for trading in my car to getting my electronic key a new battery. I’ll never go to another dealership

Apr 16, 2021

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Whenever I go here, I always get exceptional service, and...

Whenever I go here, I always get exceptional service, and any issues I have resolved with my car just like new. Everyone is very helpful and friendly and I'm always left satisfied with the repairs :)

Apr 16, 2021

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Park Place is unbelievable......they provide the best...

Park Place is unbelievable......they provide the best experience possible! I wouldn’t take may vehicle anywhere else. Their staff is knowledgeable and extremely friendly!

Apr 15, 2021

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I received information regarding my airbag recall. I...

I received information regarding my airbag recall. I called and had an appointment the following day. The employees were very friendly and efficient. I highly recommend Rochester Luther dealership.

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Wendy Permann

Wendy Permann

Sales Advisor

24 Reviews
Certified
Contact Me
Dealership Experience 9 months
Industry Experience 9 months
Hi I'm Wendy and new to car sales after nearly a decade in luxury jewelry sales. I enjoy spending time with my husband, daughter, and family. I love to golf, cook, and watch sports. Very excited to be in this industry! I'm very laid back with no pressure sales. I treat all of my customers like they are family and I try my best to give the best service possible.
Recent Reviews

Apr 06, 2021

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I had a very pleasant, hassle free buying experience....

I had a very pleasant, hassle free buying experience. Wendy listened to what I wanted and made me a great deal on a new 2021 Audi Q5. Would definitely recommend this dealership to friends and will plan to check with them first when I am in the market for another new car.

Apr 02, 2021

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Outstanding service. Straightforward pricing, very...

Outstanding service. Straightforward pricing, very helpful Highly recommend. Appreciated delivery of vehicle to my home. Wendy made process easy and quick. Definitely would work with Park Place again.

Mar 31, 2021

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Buying my new Q5 was a pleasant experience, no hard sell,...

Buying my new Q5 was a pleasant experience, no hard sell, no hassles. Wendy and James were easy to talk to and finalize the deal with.

Mar 24, 2021

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It is always a pleasure to work with Luther Park Place...

It is always a pleasure to work with Luther Park Place Motors. Everyone is incredibly helpful, knowledgeable and works hard to make sure you have a pleasant car purchasing experience. I've been using Park Place for years and will continue to do so. Josh Kern deserves a shout out as well. He's terrific and one of the many reasons I go back year after year.

Mar 21, 2021

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They took care of the issue with my driver’s window (also...

They took care of the issue with my driver’s window (also upgraded the front passenger window), changed oil and did a 30,000 mile inspection. Very easy to schedule, professional to work with. Completed the work in a timely fashion. Also purchased a new 2021 Q5 when I picked up my 2018 Q5 very pleasant buying experience.

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Mark Schmidt

Mark Schmidt

Parts Manager
Dealership Experience 33 years 10 months
Industry Experience 33 years 10 months
Recent Reviews

Apr 09, 2021

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Very happy with our experience and our sales man Paul....

Very happy with our experience and our sales man Paul. Paul was fantastic and knowledgeable!!! He went above and beyond to help with financing! So happy!

Apr 01, 2021

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Everyone at Luther park place was supremely helpful and...

Everyone at Luther park place was supremely helpful and very informative. Thank You I appreciate your service. Everyone there was very friendly and I can’t say it enough. Super helpful.

Feb 25, 2021

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Sam is professional, response quickly on all my...

Sam is professional, response quickly on all my enquiries, very detail oriented and knowledgeable. Transaction was done very quickly and will recommend to my friends and family.

Jan 20, 2021

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Joshua is awesome! Great service! He deserves a...

Joshua is awesome! Great service! He deserves a promotion/ increase in pay! Josh is very easy to talk to and understands what we want. He has great Customer service!

Dec 12, 2020

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Friendly dealership overall prompt service parts...

Friendly dealership overall prompt service parts department is one of the best around on the Rochester area for BMW and Audi parts helpful very happy with it i always count on them for OEM parts for all my cars !!!!!!!

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Payton Mansager

Payton Mansager

Sales Advisor
Recent Reviews

Apr 19, 2021

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Found a nice BMW 435i online, I stay in Dallas Tx, so I...

Found a nice BMW 435i online, I stay in Dallas Tx, so I did everything online, the process was fast and easy, I even had the vehicle delivered to me.

Apr 06, 2021

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We thoroughly enjoyed our experience of ordering a new...

We thoroughly enjoyed our experience of ordering a new BMW with Payton's help. When we picked up the car, we got to meet James and Stephen, which was equally pleasant. Top notch, professional staff and very friendly!!

Mar 02, 2021

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Pleasure to do business with. I came from out of state...

Pleasure to do business with. I came from out of state for a car & they were more than accommodating picking me up from the airport an hour away. My salesman Payton was awesome & everything was as shown. Great place to get a car.

Feb 23, 2021

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I found the car I wanted online, asked a few questions to...

I found the car I wanted online, asked a few questions to Sam. He got back to.me quickly, went to test drive and then purchase the vehicle the next day.

Feb 15, 2021

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We had a small issue with one of the vehicles and without...

We had a small issue with one of the vehicles and without hesitation Payton was there to help get everything taken care of for us.

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Megan Gergen

Megan Gergen

Internet Sales Consultant
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Oct 27, 2020

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The BMW was a stretch for me and Wendy was patient and...

The BMW was a stretch for me and Wendy was patient and helpful. They worked through a couple issues and I'm very happy with the X3.

Aug 13, 2020

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The best place I ever bought a vehicle from! Salesman &...

The best place I ever bought a vehicle from! Salesman & finance manager explained everything with detail & precision. Everyone was great! I would definitely buy from here again!

May 23, 2020

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Very Poor Experience

My initial interaction was with Ms. Megan Gergen when she contacted me to discuss the vehicle after my inquiry from the “chat” option on your website. During our conversation, I requested a list of information regarding the vehicle. While she agreed to provide me with this information, Ms. Gergen actually never got back to me or provided me with any update. Upon arriving at the dealership, we were “welcomed” by the front desk staff, who appeared more interested with the conversation she was having with another staff rather than helping a customer. We waited over 20 minutes for Alain's (sales consultant) appearance and during this time, the welcome personnel failed to offer any sort of refreshment to ease this waiting time. Considering this is not my first luxury vehicle purchase and having visited luxury dealerships multiple times, I can safely say that offering refreshments is a standard gesture for clients. Mr. Alisa welcomed and walked us out of the building. At first he appeared friendly, however, as our interaction progressed the quality of his customer service declined dramatically. To begin, instead of walking us to the vehicle, he stopped at the front door of the building, handed me the key, and stated something along the lines of, “Here’s the key, get comfortable and adjust the seat. I’ll meet you there”. During our test drive, I had several questions for him, none of which he was able to answer, but continued to just say that “Volvos are great cars and well made”. Mr. Alisa had zero knowledge on how to operate the Volvo, the very car he is trying to sell me. I understand the vehicle is in a BMW dealership, however, a salesperson who is dealing with a client who is about to spend greater than $40,000.00 on a vehicle should be knowledgeable of the product regardless of the brand. After the completion of our test drive, we parked the vehicle and Mr. Alisa exited the vehicle and said he would be back. We waited in the car for about 10-15 minutes. He came back with the window sticker of the vehicle and handed it to me and again left. At this point, I am baffled by his unacceptable behavior towards my friend and I. He then left us in the vehicle for about 20 minutes so that we can have our chance to “play” in the car. He then returned and asked us to come inside so he can give us his business card along with a copy of the window sticker. Some days after the test drive, I called Mr. Alisa to discuss the terms of the vehicle and in this conversation, I confronted him about his poor behavior. His response was that the dealership is encouraging its staff to minimize speaking with clients due to COVID-19. I understand these are unprecedented times, however, clients do not deserve to receive mediocre customer service due to these catastrophic events. Further, Mr. Alisa’s demeanor did not stop at the dealership, it continued during our conversation over the telephone. When I asked him if he had information regarding some of the repairs performed in the vehicle, his response was, “Well you can call Borton Volvo, or I guess I can”. As a sales person, Mr. Alisa should have recognized it is his responsibility to go above and beyond to gather that data, not the client. After all of this, Mr. Alisa never apologized for his actions and failed to recognize his ability to create a respectful rapport with me. I left the dealership with a heavy feeling of angst and felt racially profiled. All 3 of the staff members I interacted with were disinterested in my presence as a client and showed no interest in my business. The customer service experience at the dealership is quite repulsive, specially for selling a line of luxury vehicles. It would be in Park Place's best interest to evaluate their current process and perhaps educate the staff on proper procedures to execute appropriate customer service. As I mentioned to Mr. Alisa, it makes a great difference to feel valued as a client and receive good customer service and attention regardless of whatever contrary reason one may have.

Jul 03, 2019

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Such a great place to buy from!!

Megan Gergan was very knowledgeable and was great on helping with what ever questions I had! I would recommend Megan to anybody!! Great Job Megan Gergen!!

Mar 07, 2019

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Great

It was good once somebody finally called me back . My time is important to I expect to have my call returned the same day not two days later

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Derik Skogen

Derik Skogen

Car Buyer
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Dealership Experience 3 years 10 months
Industry Experience 15 years 2 months
Recent Reviews

Feb 03, 2021

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Joe Borchardt was a pleasure to deal with. Finance and...

Joe Borchardt was a pleasure to deal with. Finance and closing wasn’t as good as we had hoped. The detailing of the vehicle was not as thorough as I had expected as well.

Oct 14, 2020

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They were amazing to work with! We live 2 hours away and...

They were amazing to work with! We live 2 hours away and will always come here now for our future vehicles. They are the best!

Nov 20, 2017

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A professional and personal experience

Almin and Derek as well as Brad Johnson the general manager we’re very professional in their interactions and yet offered a personal touch as well. I was able to learn much about the vehicle I was purchasing and really appreciated that information. I expect that kind of personal touch will continue when I return to Park Place motors for my vehicle needs.

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Rhyand Kern

Rhyand Kern

Sales Consultant
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Brayan Zapata

Brayan Zapata

Sales Consultant
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