Staff
Joshua Kern
Audi Service Consultant
Chris Leitz
BMW Service Advisor
Stephen Hlavka
Finance Manager
Almin Ališa
Sales Consultant
James Taylor
New Car Manager
Sam Castelli
Sales Consultant
Demetrius Johnson
Sales
Jared Gafjken
Service Advisor
Aaron Bianchi
Sales Consultant
Geoff Buchholz
Sales Consultant
Paul Betcher
Sales Consultant
Dennis Thompson
Service Advisor
Wendy Permann
Portfolio Manager & Sales
Terry Rippentrop
Sales Manager
Shantelle Hagfors
Administration
Nicole Haverly
Sales Consultant
Mark Schmidt
Parts Manager
Payton Mansager
Sales Advisor
Brayan Zapata
Sales Consultant
Megan Gergen
Internet Sales Consultant
Derik Skogen
Car Buyer
Joshua Kern
Audi Service Consultant
Apr 07, 2022
It is always a pleasure to work with the friendly and
It is always a pleasure to work with the friendly and knowledgeable staff at this dealership. The sales team always has my best interest and happiness in mind. The service staff is top notch. The finance team is delightful. I can’t say enough good things about the team at Rochester Audi.
Mar 10, 2022
Keelan was welcoming and friendly to us Very
Keelan was welcoming and friendly to us Very knowledgeable about products he was selling.Encouraged us to call or stop in to dealership with any questions. What more can I say,I just bought my first Audi,Brand New.
Jan 11, 2022
Chris Leitz is the best. Period-Goes above and beyond on...
Chris Leitz is the best. Period- Goes above and beyond on a regular basis for us!
Jan 03, 2022
Friendly, courteous, knowledgeable, efficient. Worked...
Friendly, courteous, knowledgeable, efficient. Worked hard to find the right Audi for us. A very positive experience.
Aug 09, 2021
We went in to find a good used car for our son. A first...
We went in to find a good used car for our son. A first time driver. We found a car and test drove it and liked it but it had a few problems. The staff did a great job checking out the problems and fixing it to our satisfaction.
Chris Leitz
BMW Service Advisor
May 03, 2022
I was treated with much respect.
I was treated with much respect. I felt like I was the only customer. Thank you.
Jan 11, 2022
Chris Leitz is the best. Period-Goes above and beyond on...
Chris Leitz is the best. Period- Goes above and beyond on a regular basis for us!
Aug 18, 2021
A no-pressure, all-helpful process for finding and...
A no-pressure, all-helpful process for finding and getting in the car that’s right for you. Buying a car is a breeze, and owning it is a joy - because they made sure it’s a perfect fit, and have - or will get - the car you want.
Aug 18, 2021
Good customer service throughout the company.Shuttle...
Good customer service throughout the company. Shuttle driver (woman) was enjoyable and reliable. Would like BMW to have more manual transmission (stick shift) cars available to purchase.
Aug 11, 2021
From start to finish Chris was professional, friendly,...
From start to finish Chris was professional, friendly, and efficient! I’m new to the State and it was a nice feeling to be taken care of. Thank you!
Stephen Hlavka
Finance Manager
May 18, 2022
Service was excellent and Katie Gallagher was amazing.
Service was excellent and Katie Gallagher was amazing. Didn’t go to buy a vehicle but because service was so great- we left the dealership owning a new BMW❤️❤️
May 14, 2022
My experience buying an electric car for the first time
My experience buying an electric car for the first time went smoothly and Almin made it stress free and fun! There are no bargains these days but I trusted that I was getting a fair deal for a fantastic car!
Apr 24, 2022
Luther Park place Motor Card is becoming a top business
Luther Park place Motor Card is becoming a top business unit in Rochester Minnesota. I appreciate their friendly and knowledgeable customer support.
Apr 10, 2022
Dealer stated $ 3200 savings off JD power true value I
Dealer stated $ 3200 savings off JD power true value I think this is definitely false.
Apr 09, 2022
Keelan was amazing, we enjoyed working with him so much!
Keelan was amazing, we enjoyed working with him so much! Was very informative! We’ve been pleased with our purchase.
Almin Ališa
Sales Consultant
May 14, 2022
My experience buying an electric car for the first time
My experience buying an electric car for the first time went smoothly and Almin made it stress free and fun! There are no bargains these days but I trusted that I was getting a fair deal for a fantastic car!
Apr 26, 2022
I highly recommend Park Place.
I highly recommend Park Place. Almin and James were very helpful and efficient! Everything went smoothly.
Apr 10, 2022
Dealer stated $ 3200 savings off JD power true value I
Dealer stated $ 3200 savings off JD power true value I think this is definitely false.
Apr 02, 2022
Almin is very kind, helpful and took the time to show us
Almin is very kind, helpful and took the time to show us all the features of the vehicle. The staff is friendly as well. This is our second purchase at this dealership. We came back because of the staff. The dealership shows concern about our satisfaction.
Mar 01, 2022
clean.
clean. organized. salesman was class act. would recommend my best friend to shop for a bmw here.
James Taylor
New Car Manager
Apr 26, 2022
I highly recommend Park Place.
I highly recommend Park Place. Almin and James were very helpful and efficient! Everything went smoothly.
Apr 23, 2022
The general manager and sales team at Park Place BMW has
The general manager and sales team at Park Place BMW has taken great care of us.
Mar 21, 2022
Have consistently been impressed with service provided/
Have consistently been impressed with service provided/ James is outstanding and the rest of the team is as well.
Mar 19, 2022
Drove down from the cities, and the folks at Park Place
Drove down from the cities, and the folks at Park Place took great care of us. Second recent purchase at a Luther dealership and they did not disappoint. Overall, we are very pleased as the dealership made the buying process and a pressure-free and enjoyable experience. Thanks to Andy, James, Steve, and Paul.
Mar 08, 2022
I was so happy to be working with Nicole!
I was so happy to be working with Nicole! Her response time and communication was very timely. The vehicle I was looking for was not on the lot, but she was able to locate and deliver. Much sooner than I anticipated! James was very cordial always friendly and checking in with me every time i visited the dealership!
Sam Castelli
Sales Consultant
May 17, 2022
As the purchaser of fleet vehicles, I have found Sam at
As the purchaser of fleet vehicles, I have found Sam at Park Place to be very easy to work with and responsive. I recently left a dealer in the Metro due to continued issues on what should be a simple process. Park Place has done a great job! I will continue to use them for my fleet cars.
May 16, 2022
We were very pleased with our experience with Park Place.
We were very pleased with our experience with Park Place. Sam Castelli was a perfect fit as our salesman. He is a true professional and provided us with excellent customer service. Thank you for a truly great automobile purchase experience. We will suggest your dealership to family and friends.
Apr 23, 2022
Great experience with the new car purchase, ID.
Great experience with the new car purchase, ID.4 ordered online and picked up. Seamless experience
Mar 20, 2022
Very helpful, love working with Sam.
Very helpful, love working with Sam. He worked me to get me the card I wanted.
Mar 02, 2022
Excellent customer service, outstanding attention to
Excellent customer service, outstanding attention to detail, personable sales team, upholds the brand well, overall very positive experience.
Demetrius Johnson
Sales
May 04, 2022
DJ was so helpful to us.
DJ was so helpful to us. Answered our questions, Always courteous. Tony, in finance, was also very helpful. Very pleased with my vehicle.
Mar 16, 2022
They’re knows how to treat their costumes with respect
They’re knows how to treat their costumes with respect and welcome them with happiness
Mar 10, 2022
Very nice employees, fixed my mistake with easily with a
Very nice employees, fixed my mistake with easily with a sense of humor. Very much appreciated salesman caughting the mistake.
Mar 03, 2022
Very responsive Kept me informed Did a nice job
Very responsive Kept me informed Did a nice job preparing the car GM came by to meet me
Feb 24, 2022
Outstanding sales and fiancé staff.
Outstanding sales and fiancé staff. DJ stayed 2 hours after his shift to close our deal.
Jared Gafjken
Service Advisor
Feb 24, 2022
I had a great experience from start to finish: I will
I had a great experience from start to finish: I will certainly buy my next vehicle here! Aaron and Jared were wonderful!
Feb 13, 2022
This was my first time buying a car with Luther. I have...
This was my first time buying a car with Luther. I have purchased six cars this being my seventh. And still have not found a dealership that I would want to return to after purchasing my vehicle. I was absolutely pleased with the value of trade-in they gave for my car and the value of the car I was purchasing actually exceeded my expectations. I never once felt like I was being pressured, pushed or neglected. Nicole our sales representative was fabulous to work with. We had two younger children with us and the car shopping can be quite lengthy and having children is not always ideal. We will be back to Luther with our next car purchase!
Jan 11, 2022
Chris Leitz is the best. Period-Goes above and beyond on...
Chris Leitz is the best. Period- Goes above and beyond on a regular basis for us!
Nov 10, 2021
Easiest time I ever had closing a deal. Service has been...
Easiest time I ever had closing a deal. Service has been exceptional. Could not say more.
Aug 09, 2021
We went in to find a good used car for our son. A first...
We went in to find a good used car for our son. A first time driver. We found a car and test drove it and liked it but it had a few problems. The staff did a great job checking out the problems and fixing it to our satisfaction.
Aaron Bianchi
Sales Consultant
Apr 14, 2022
Very responsive and pricing was fair in comparison with
Very responsive and pricing was fair in comparison with other dealers I had been dealing with in florida
Apr 13, 2022
Came into Park Place to look at a car for my daughter.
Came into Park Place to look at a car for my daughter. Salesman Aaron was wonderful to work with. Knowledgeable on inventory and product. Helped me choose the perfect car. Easy process. Thank you
Apr 07, 2022
It is always a pleasure to work with the friendly and
It is always a pleasure to work with the friendly and knowledgeable staff at this dealership. The sales team always has my best interest and happiness in mind. The service staff is top notch. The finance team is delightful. I can’t say enough good things about the team at Rochester Audi.
Mar 23, 2022
Great service department.
Great service department. Car was done earlier than expected. Was offered a shuttle. Honored VW online prices.
Feb 24, 2022
I had a great experience from start to finish: I will
I had a great experience from start to finish: I will certainly buy my next vehicle here! Aaron and Jared were wonderful!
Geoff Buchholz
Sales Consultant
May 12, 2022
I liked being greeted & having all of my questions
I liked being greeted & having all of my questions answered about purchasing my first EV. Geoff Buchholz had a pleasant, honesty about him that was refreshing and helped make my decision easy. I am a proud new owner of an Audi e-tron!
May 05, 2022
Everything was all good Nothing out of the sorts
Everything was all good Nothing out of the sorts Easy, simple, nice staff, glad you are improving you dealership
Apr 01, 2022
Geoff was great to work with.
Geoff was great to work with. He wasn’t pushy and was able to help us get the vehicle we wanted.
Mar 09, 2022
Amazing experience from Tony in finance and Geoff in
Amazing experience from Tony in finance and Geoff in sales! I bought a new Tiguan and love it!!! Very helpful with whole process! Would highly recommend this dealership! I will definitely keep going back!
Feb 16, 2022
We had a great experience buying our new carvfrom them.
We had a great experience buying our new carvfrom them. Knowledgeable and helpful staff. Geoff was readily available and very professional. Very fair on our trade in as well. So glad we decided to buy from them.
Paul Betcher
Sales Consultant
Apr 23, 2022
The general manager and sales team at Park Place BMW has
The general manager and sales team at Park Place BMW has taken great care of us.
Apr 14, 2022
They were good and helpful with my process.
They were good and helpful with my process. The only thing I didn’t appreciate was not getting two key fobs programmed to the car. Buying an expensive car and still having to pay out of pocket to get key fobs programmed was not okay.
Mar 30, 2022
Very professional and took time to go over every last
Very professional and took time to go over every last detail of the car purchase.
Mar 21, 2022
Have consistently been impressed with service provided/
Have consistently been impressed with service provided/ James is outstanding and the rest of the team is as well.
Mar 19, 2022
Drove down from the cities, and the folks at Park Place
Drove down from the cities, and the folks at Park Place took great care of us. Second recent purchase at a Luther dealership and they did not disappoint. Overall, we are very pleased as the dealership made the buying process and a pressure-free and enjoyable experience. Thanks to Andy, James, Steve, and Paul.
Dennis Thompson
Service Advisor
Mar 23, 2022
Great service department.
Great service department. Car was done earlier than expected. Was offered a shuttle. Honored VW online prices.
Jan 11, 2022
Chris Leitz is the best. Period-Goes above and beyond on...
Chris Leitz is the best. Period- Goes above and beyond on a regular basis for us!
Oct 16, 2021
Excellent service, prompt and courteous. Appreciate...
Excellent service, prompt and courteous. Appreciate flexibility in scheduling and shuttle service. Highly recommend this dealership,
Aug 09, 2021
We went in to find a good used car for our son. A first...
We went in to find a good used car for our son. A first time driver. We found a car and test drove it and liked it but it had a few problems. The staff did a great job checking out the problems and fixing it to our satisfaction.
Aug 06, 2021
Fixed original issue and then found a problem I didn’t...
Fixed original issue and then found a problem I didn’t know I had that likely would have left me on the side of a road soon. Great service!
Wendy Permann
Portfolio Manager & Sales
Mar 20, 2022
This was the best car purchase experience of my 60-odd
This was the best car purchase experience of my 60-odd years. I routinely loath car buying, being an ex dealership mechanic, I know the business and my knowledge makes me very sensitive to manipulation and BS. I felt none of that here. My salesperson Wendy was a gem of good information, responsiveness, and easygoing humor. I knew she was exceptional after a couple of phone calls. (I didn’t actually go to the dealership until I collected the car.) But in the back of my mind, I was always waiting for the moment when some manager would pressure for an up-sell or would change the price somehow…. But none of that happened! The finance guy was also superb. He showed me the warranty extensions ant the maintenance packages, but I never felt pressured or manipulated. This is the day after the purchase, and I’m still a bit shocked how fair and pleasant and comfortable the whole experience was. For the record, Wendy Permann gave this ex Master Mechanic and current PhD engineer the very best feature walkthrough of his life. It’s what I thought I should have had when I bought a new Boxster from a different dealership, but much better!! I’m a hard core car / electronics nerd, and she really impressed me with her command of brand knowledge and her pitch perfect explanations. Yeah, just the best buying experience ever. Sorry Porche.
Feb 12, 2022
Wendy did an awesome job! The dealer is first class. Best...
Wendy did an awesome job! The dealer is first class. Best in Minnesota for leasing your new Audi
Jan 24, 2022
Buying a vehicle from Park Place is so smooth and easy ....
Buying a vehicle from Park Place is so smooth and easy . It keeps me coming back!
Jan 18, 2022
Wendy was great to work with and made the process very...
Wendy was great to work with and made the process very smooth and quick. Highly recommended!
Jan 15, 2022
I filled out an online inquiry about a vehicle and Wendy,...
I filled out an online inquiry about a vehicle and Wendy, my salesperson, was immediately in touch and trying to find me a car. She was patient and found exactly what I was looking for.
Terry Rippentrop
Sales Manager
Apr 02, 2022
Everyone was very pleasant and accommodating.
Everyone was very pleasant and accommodating. My salesman knew a lot of information about the car I was looking at and was able to answer all my questions.
Feb 13, 2022
This was my first time buying a car with Luther. I have...
This was my first time buying a car with Luther. I have purchased six cars this being my seventh. And still have not found a dealership that I would want to return to after purchasing my vehicle. I was absolutely pleased with the value of trade-in they gave for my car and the value of the car I was purchasing actually exceeded my expectations. I never once felt like I was being pressured, pushed or neglected. Nicole our sales representative was fabulous to work with. We had two younger children with us and the car shopping can be quite lengthy and having children is not always ideal. We will be back to Luther with our next car purchase!
Aug 06, 2021
We got great customer service! The friendly staff made...
We got great customer service! The friendly staff made use feel like family we will definitely come back here for our next car purchase. We would absolutely recommend anyone looking for a great car buying experience to go here!
Jul 31, 2021
Best experience, I absolutely love my Buick Encore....
Best experience, I absolutely love my Buick Encore. Thanks to Almin & Terry, they were professional, thorough & fun and made it easy. Also want to thank Megan Gergen who sent me an email to make me aware of this special car.. Couldn’t be happier, thanks so much. Would definitely recommend this dealership to everyone.💖🎉
Jul 12, 2021
We live in Minneapolis. We took our VW car to the...
We live in Minneapolis. We took our VW car to the Burnsville VW dealer and explained all the issues with it. They didn’t fix anything and car was still not driveable. My parents live in Rochester, MN & we have previously in years taken our VW to Luther Park Place for maintenance. I would rather drive 90 miles to Rochester for proper service than go anywhere else. When I called Luther, Jared was person I worked with. I explained all that happened and problems with car, it is still not ok and not fixed. I showed him the two separate bills from Burnsville guys who completely failed at any fixing. Jared took care of everything. He kept me updated and called each time the techs found a new important problem to fix in car. They missed NOTHING and fixed EVERYTHING. My 2010 VW is driving like brand new! I will always return to Luther no matter how far I have to drive ti get there. Absolutely worth it. Thank you Lither for all the work and care. I feel safe and secure driving and that is huge!
Shantelle Hagfors
Administration
Mar 12, 2022
Very nice working with Nicole.
Very nice working with Nicole. Knowledgeable without being pushy. Got me in and out fast and the dealership beat my pre-arranged financing rate by "a lot". Even got Moose plates at no extra expense.
Jul 12, 2021
We live in Minneapolis. We took our VW car to the...
We live in Minneapolis. We took our VW car to the Burnsville VW dealer and explained all the issues with it. They didn’t fix anything and car was still not driveable. My parents live in Rochester, MN & we have previously in years taken our VW to Luther Park Place for maintenance. I would rather drive 90 miles to Rochester for proper service than go anywhere else. When I called Luther, Jared was person I worked with. I explained all that happened and problems with car, it is still not ok and not fixed. I showed him the two separate bills from Burnsville guys who completely failed at any fixing. Jared took care of everything. He kept me updated and called each time the techs found a new important problem to fix in car. They missed NOTHING and fixed EVERYTHING. My 2010 VW is driving like brand new! I will always return to Luther no matter how far I have to drive ti get there. Absolutely worth it. Thank you Lither for all the work and care. I feel safe and secure driving and that is huge!
Jun 24, 2021
Excellent staff.They worked hard to get a deal that...
Excellent staff. They worked hard to get a deal that worked and are very respectful.
Jun 22, 2021
Clean, pleasant, gave me a loaner to drive since had to...
Clean, pleasant, gave me a loaner to drive since had to order part. Kept me informed about progress. Only wish it would have been under my warranty
Jun 02, 2021
Josh Kearn and Chris Leitz always get me in and out in an...
Josh Kearn and Chris Leitz always get me in and out in an efficient way every time. My car is fixed right the first time, and flexible timing let’s me pick up my car when I’m available.
Nicole Haverly
Sales Consultant
May 18, 2022
Nicole is fantastic!
Nicole is fantastic! She was very helpful with my husband and I when we came to the dealership to check out a vehicle. We could tell she was very knowledgeable, kind and compassionate about her job and the way she handled herself. Nicole was an absolute joy to work with we would highly recommend you look her up at Park Place Motors in Rochester Minnesota if you’re looking for a vehicle.
May 08, 2022
Easy to work with and very friendly staff.
Easy to work with and very friendly staff. I am happy with my decision to buy there.
Apr 26, 2022
Nicole was helpful on the phone setting up our
Nicole was helpful on the phone setting up our appointment and was ready for us when we arrived. She was honest about her knowledge and found out the answers for things she didn’t know instead of just making up an answer. She made the process as smooth and quick as she could. Would definitely purchase another vehicle from her.
Apr 26, 2022
Nicole was great to work with!
Nicole was great to work with! She was very personable and wasn’t pushy about anything. She made me feel confident in my purchase and showed she cared about it being the best for my needs. I would 10/10 recommend Nicole to anyone!
Apr 24, 2022
Luther Park place Motor Card is becoming a top business
Luther Park place Motor Card is becoming a top business unit in Rochester Minnesota. I appreciate their friendly and knowledgeable customer support.
Mark Schmidt
Parts Manager
May 12, 2022
I liked being greeted & having all of my questions
I liked being greeted & having all of my questions answered about purchasing my first EV. Geoff Buchholz had a pleasant, honesty about him that was refreshing and helped make my decision easy. I am a proud new owner of an Audi e-tron!
Aug 18, 2021
A no-pressure, all-helpful process for finding and...
A no-pressure, all-helpful process for finding and getting in the car that’s right for you. Buying a car is a breeze, and owning it is a joy - because they made sure it’s a perfect fit, and have - or will get - the car you want.
Jul 12, 2021
We live in Minneapolis. We took our VW car to the...
We live in Minneapolis. We took our VW car to the Burnsville VW dealer and explained all the issues with it. They didn’t fix anything and car was still not driveable. My parents live in Rochester, MN & we have previously in years taken our VW to Luther Park Place for maintenance. I would rather drive 90 miles to Rochester for proper service than go anywhere else. When I called Luther, Jared was person I worked with. I explained all that happened and problems with car, it is still not ok and not fixed. I showed him the two separate bills from Burnsville guys who completely failed at any fixing. Jared took care of everything. He kept me updated and called each time the techs found a new important problem to fix in car. They missed NOTHING and fixed EVERYTHING. My 2010 VW is driving like brand new! I will always return to Luther no matter how far I have to drive ti get there. Absolutely worth it. Thank you Lither for all the work and care. I feel safe and secure driving and that is huge!
Jun 27, 2021
I can always count on their Professional and trustworthy...
I can always count on their Professional and trustworthy service.
Jun 02, 2021
Josh Kearn and Chris Leitz always get me in and out in an...
Josh Kearn and Chris Leitz always get me in and out in an efficient way every time. My car is fixed right the first time, and flexible timing let’s me pick up my car when I’m available.
Payton Mansager
Sales Advisor
Jul 10, 2021
I worked with Sam who was very responsive and a pleasure...
I worked with Sam who was very responsive and a pleasure to work with. Picking up my new car was easy and efficient and the entire team including Sam were friendly and followed up after leaving with the car to make sure everything was ok
May 14, 2021
They are great, up to date with new technologies! Like...
They are great, up to date with new technologies! Like sending an awesome video from the mechanic!! It was so nice! They're the best bmw dealership, and mechanics!
Apr 29, 2021
I had a lot of help from Payton with my search for a...
I had a lot of help from Payton with my search for a specific vehicle. He was very helpful and took care of me well. The price was ok but I actually got better offers elsewhere but could not buy there.
Apr 18, 2021
Found a nice BMW 435i online, I stay in Dallas Tx, so I...
Found a nice BMW 435i online, I stay in Dallas Tx, so I did everything online, the process was fast and easy, I even had the vehicle delivered to me.
Apr 06, 2021
We thoroughly enjoyed our experience of ordering a new...
We thoroughly enjoyed our experience of ordering a new BMW with Payton's help. When we picked up the car, we got to meet James and Stephen, which was equally pleasant. Top notch, professional staff and very friendly!!
Brayan Zapata
Sales Consultant
Apr 28, 2022
We had a great experience with our auto purchase from
We had a great experience with our auto purchase from Luther Park Place in Rochester.
Apr 14, 2022
Everybody there made me feel welcome and very clean
Everybody there made me feel welcome and very clean inside. The car was cleaned when we received it and detailing did a great job.
Mar 10, 2022
Had a very good experience here!
Had a very good experience here! Had all paperwork lined up and ready to go. Was in and out with in a hour. Everyone seems very friendly and I got the car of my dreams!
Nov 19, 2021
I’m very happy to ask help Mr.Tonny and Brayan any time I...
I’m very happy to ask help Mr.Tonny and Brayan any time I go to the dealer.
Oct 28, 2021
Was pleased about delivery and how well the ordering...
Was pleased about delivery and how well the ordering process went. Very happy with the car, still in learning mode, but it is going well.
Megan Gergen
Internet Sales Consultant
Jul 31, 2021
Best experience, I absolutely love my Buick Encore....
Best experience, I absolutely love my Buick Encore. Thanks to Almin & Terry, they were professional, thorough & fun and made it easy. Also want to thank Megan Gergen who sent me an email to make me aware of this special car.. Couldn’t be happier, thanks so much. Would definitely recommend this dealership to everyone.💖🎉
Oct 26, 2020
The BMW was a stretch for me and Wendy was patient and...
The BMW was a stretch for me and Wendy was patient and helpful. They worked through a couple issues and I'm very happy with the X3.
Aug 13, 2020
The best place I ever bought a vehicle from! Salesman &...
The best place I ever bought a vehicle from! Salesman & finance manager explained everything with detail & precision. Everyone was great! I would definitely buy from here again!
May 23, 2020
Very Poor Experience
My initial interaction was with Ms. Megan Gergen when she contacted me to discuss the vehicle after my inquiry from the “chat” option on your website. During our conversation, I requested a list of information regarding the vehicle. While she agreed to provide me with this information, Ms. Gergen actually never got back to me or provided me with any update. Upon arriving at the dealership, we were “welcomed” by the front desk staff, who appeared more interested with the conversation she was having with another staff rather than helping a customer. We waited over 20 minutes for Alain's (sales consultant) appearance and during this time, the welcome personnel failed to offer any sort of refreshment to ease this waiting time. Considering this is not my first luxury vehicle purchase and having visited luxury dealerships multiple times, I can safely say that offering refreshments is a standard gesture for clients. Mr. Alisa welcomed and walked us out of the building. At first he appeared friendly, however, as our interaction progressed the quality of his customer service declined dramatically. To begin, instead of walking us to the vehicle, he stopped at the front door of the building, handed me the key, and stated something along the lines of, “Here’s the key, get comfortable and adjust the seat. I’ll meet you there”. During our test drive, I had several questions for him, none of which he was able to answer, but continued to just say that “Volvos are great cars and well made”. Mr. Alisa had zero knowledge on how to operate the Volvo, the very car he is trying to sell me. I understand the vehicle is in a BMW dealership, however, a salesperson who is dealing with a client who is about to spend greater than $40,000.00 on a vehicle should be knowledgeable of the product regardless of the brand. After the completion of our test drive, we parked the vehicle and Mr. Alisa exited the vehicle and said he would be back. We waited in the car for about 10-15 minutes. He came back with the window sticker of the vehicle and handed it to me and again left. At this point, I am baffled by his unacceptable behavior towards my friend and I. He then left us in the vehicle for about 20 minutes so that we can have our chance to “play” in the car. He then returned and asked us to come inside so he can give us his business card along with a copy of the window sticker. Some days after the test drive, I called Mr. Alisa to discuss the terms of the vehicle and in this conversation, I confronted him about his poor behavior. His response was that the dealership is encouraging its staff to minimize speaking with clients due to COVID-19. I understand these are unprecedented times, however, clients do not deserve to receive mediocre customer service due to these catastrophic events. Further, Mr. Alisa’s demeanor did not stop at the dealership, it continued during our conversation over the telephone. When I asked him if he had information regarding some of the repairs performed in the vehicle, his response was, “Well you can call Borton Volvo, or I guess I can”. As a sales person, Mr. Alisa should have recognized it is his responsibility to go above and beyond to gather that data, not the client. After all of this, Mr. Alisa never apologized for his actions and failed to recognize his ability to create a respectful rapport with me. I left the dealership with a heavy feeling of angst and felt racially profiled. All 3 of the staff members I interacted with were disinterested in my presence as a client and showed no interest in my business. The customer service experience at the dealership is quite repulsive, specially for selling a line of luxury vehicles. It would be in Park Place's best interest to evaluate their current process and perhaps educate the staff on proper procedures to execute appropriate customer service. As I mentioned to Mr. Alisa, it makes a great difference to feel valued as a client and receive good customer service and attention regardless of whatever contrary reason one may have.
Jul 02, 2019
Such a great place to buy from!!
Megan Gergan was very knowledgeable and was great on helping with what ever questions I had! I would recommend Megan to anybody!! Great Job Megan Gergen!!
Derik Skogen
Car Buyer
Dec 17, 2021
Very helpful and friendly people, there was just a little...
Very helpful and friendly people, there was just a little bit of confusion amongst employees.
Aug 06, 2021
We got great customer service! The friendly staff made...
We got great customer service! The friendly staff made use feel like family we will definitely come back here for our next car purchase. We would absolutely recommend anyone looking for a great car buying experience to go here!
Feb 03, 2021
Joe Borchardt was a pleasure to deal with. Finance and...
Joe Borchardt was a pleasure to deal with. Finance and closing wasn’t as good as we had hoped. The detailing of the vehicle was not as thorough as I had expected as well.
Oct 14, 2020
They were amazing to work with! We live 2 hours away and...
They were amazing to work with! We live 2 hours away and will always come here now for our future vehicles. They are the best!
Nov 20, 2017
A professional and personal experience
Almin and Derek as well as Brad Johnson the general manager we’re very professional in their interactions and yet offered a personal touch as well. I was able to learn much about the vehicle I was purchasing and really appreciated that information. I expect that kind of personal touch will continue when I return to Park Place motors for my vehicle needs.